Senior Content Designer in San Jose at PayPal

Date Posted: 4/5/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    San Jose
  • Job Type:
    Content Designer
  • Experience:
    Not Specified
  • Date Posted:
    4/5/2018
  • Job ID:
    R0030893

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

At PayPal, we believe that great products can change people’s lives. That’s why we continue to innovate and design solutions that help our customers make billions of transactions across the globe.

Our Global Content team is looking for a Senior Content Designer. The position is located in San Jose, California.  This position requires someone who is much more than a copywriter. We need a storyteller, a design thinker, and a guardian of the user experience who meets customer needs with clear, consistent, and compelling content.

Can you help us design products that make a difference in people’s lives?



What you’ll do at PayPal:


  • Plan and write content for web and mobile (across all touch points including interactive micro-content, UI labels, emails, in-app notifications, and contextual help).
  • Utilize customer data insights and storytelling to create a rich and personalized PayPal app experience across the consumer journey.
  • Transform global product requirements into a strategy for how you will use content to meet business goals and solve real customer problems.
  • Present your work and articulate your design thinking to teammates, product owners and other stakeholders.
  • Collaborate with design partners to influence page layout, interactions and visual design.
  • Coordinate content with Brand, Marketing and Operations teams to ensure we create a consistent end-to-end experience.
  • Use data and research to evaluate your content’s impact and push for continuous improvement that shows real business results.
  • Maintain and evolve PayPal’s content standards, including voice and tone

The skills you will need:


  • Excellent, highly creative communication and critical-thinking skills.
  • 5+ years of professional writing experience, with 3 years writing web and mobile content, preferably for interactive user experiences.
  • Experience using mobile app content as an engagement tool that transforms customer relationships. Demonstrable skill developing dynamic in-app notification strategy.  
  • To be at ease managing multiple projects, setting stakeholder expectations, working individually and collaborating across teams.
  • Experience in financial services, payments, B2B or B2C e-commerce is preferred.
  • Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, HCI, or related field



We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0030893

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