Senior Consultant, MyHR AP in Singapore at PayPal

Date Posted: 5/19/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
    HR Support
  • Experience:
    Not Specified
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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Responsible for country-specific Employee Relations cases including RWE, investigation and involuntary separation.

The MyHR Senior Employee Relations Consultant is responsible for counselling and coaching managers and employees on a broad range of complex and sensitive issues. Responsibilities include providing guidance on performance management, employment legislation, policy interpretation and corrective action as well as investigating employee grievances and advising on conflict arising from employment relations. The Senior Consultant collaborates closely with HRBPs, Legal and other COEs such as Payroll, Comp & Benefits, Talent Acquisition and with the MyHR Advisor/service delivery team. In addition, the Senior Consultant provides deep jurisdictional, cultural and/or functional expertise depending on the region and may lead projects and or policy development.


  • Provides coaching and advice to managers on performance management and corrective action (relevant to the jurisdiction) enabling them to implement performance improvement processes which are consistent across business entities; may deliver presentations and training to managers employees
  • Provides jurisdictionally appropriate legal advice and interpretation on employment legislation, and handles most aspects of involuntary employee terminations and restructuring (RWE)
  • Conducts investigations and advises on employee complaints and grievances (e.g., discrimination, harassment, retaliation)
  • Builds and maintains strong, trust-based relationships with stakeholders at all levels of the business as well as with HRBPs, Legal, COEs, Works Councils and with external advisors
  • Leads and/or participates in projects related to policy development and process improvement, partnering with Legal, MyHR Advisors, Payroll, Works Councils and other experts
  • Provides specialist expertise and leadership in a dedicated area e.g., country-specific (SEA and India) in APAC functional area


  • Deep knowledge and understanding of employment legislation, its interpretation and implementation, and of employment practices particularly in the area of performance management
  • Broad HR generalist knowledge which s/he can leverage independently to mitigate business, reputational and financial risk
  • Skilled and passionate about coaching and developing manager capabilities
  • Accomplished at using effective listening, probing and investigatory skills to handle complex, sensitive enquiries and conversations with discretion, composure and compassion
  • Demonstrated ability to work in a fast-paced, multi-cultural, global organization and to build strong trust-based relationships with remote client groups and colleagues
  • Ability to deliver high levels of performance and service excellence while managing high volume workload in a collaborative team environment

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.