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Seller Risk Services Senior Team Leader in Bangalore at PayPal

Date Posted: 11/23/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

About You • You have 4+ years’ experience within a customer support or financial institution, with experience in Fraud, Credit Risk, Transaction processing or Chargeback Processing • You have 2+ years’ supervisory experience • You have strong written and verbal communication skills. • You have a Bachelor’s Degree or equivalent experience • You have an ability to lead and influence a top performing team by providing coaching and building good working relationships • You have strong working knowledge of external systems and PC based internet and software applications (e.g. Internet, Microsoft Office). • You are passionate about the development of others and driven by the success of those around you You Might Also Have • An ability to be comfortable working within ‘gray’ areas of policy where outstanding decision making quality is present. • An ability to learn and adapt to new software technologies. • The ability to work independently with a strong drive for results. • Experience with conflict management and interpersonal skills.

A typical day for the Seller Risk Services Senior Team Leader

  • You will build develop and lead a team of employees into a high performing team, delivering a balanced approach towards risk in order to best serve our merchants
  • You will participate in teammate selection, encourage internal talent movement and monitor training needs analysis to assist in the closure of knowledge gaps
  • You will manage the workforce efficiently and effectively while serving as a coach and subject matter expert for teammates and the merchant
  • You demonstrate to your teammates the ability to make sound decisions at higher risk exposure level
  • You will monitor and complete quality checks to coach and promote your teams performance
  • You take ownership of cases and escalations as required to continue building SME knowledge
  • You will drive positive Merchant engagement across multiple work streams and partners
  • You will identify trends and validate potential larger impact to portfolio for further escalation
  • You independently manage internal projects and demonstrate a high level of initiative with a proactive approach to risk

What does Success Look Like?  

Holistic Review

  • Your critical thinking is E2E to understand the full Merchant Life Cycle evaluating Identity, Intent, Business Model, and Financial Stability of our merchants.
  • You develop the full “merchant story” within your review process to validate and understand the Merchants situation.
  • You wear several “hats” - Risk, Relationship Manager, Sales, Negotiator, and Investigator
  • You will work towards understanding Industry risk idiosyncrasies
  • You are working to have Global awareness of process alignment and economy implications

Merchant Education

  • You always put yourself in the merchant’s shoes and act as a strong partner.
  • You have the ability to effectively communicate outcomes, build relationships and consult with our Merchants.           

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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