Save Customer Success Manager in Dublin at PayPal

Date Posted: 9/25/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Dublin
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/25/2019
  • Job ID:
    R0048791

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Save Customer Success Manager is a fundamental component in PayPal Merchant Service. This role partners directly with multiple merchant stakeholders to define account strategies and ensure that the merchant is realizing the expected value from PayPal Identifies new opportunities to enhance the value PayPal can deliver to our merchants, through cross-sell and upsell, and partners with sales reps to deliver on identified opportunities and addressing potential churn concerns. These include; opportunity identification, project coordination and execution, training of customers, process optimization, project workstream support, campaign coordination, retention and relationship building. Project involvement will be a key requirement of this role.

**Fluency in English is required for this role along with a 2nd language - Spanish, French, Italian, Dutch or Swedish**

             Duties:

  • Develop relationship with merchant to drive organic revenue growth.
  • Develop strategic relationships with merchant decision makers (including CTO/product owners)
  • Work across pipeline of programs and activities to demonstrate success across growth, retention and insights.
  • Partner with merchant to develop strategy, build trust and demonstrate value of PayPal
  • Proactively deliver value to merchants through ongoing use and optimization of existing products
  • Drive merchant retention through proactive management to avoid churn
  • Address compliance, risk and regulatory concerns
  • Document all interactions correctly in CRM tools to ensure data integrity is maintained at all times
  • Provide qualitative updates on Merchant pain points and product optimisations
  • Provide consultative advice on new products or features that would benefit the Merchants
  • Ensure that new clients are familiar with PayPal procedures and processes that will impact their ability to manage their on-line businesses.

    The Save Customer Success Manager will need to be proficient in MS office, have strong capabilities in time management, relationship building and be comfortable with ambiguity.

    They will also need to be able to manage multiple data sets to be comfortable presenting into tangible business insights. 

    Experience:

  • Strength in solution-based selling and relationship management skills.
  • Passion for working in a fast paced and ambiguous environment
  • Results-oriented to meet and exceed assigned financial and customer satisfaction goals.
  • Demonstrate a competitive spirit and thrive under pressure, always striving to be the top performer
  • Understanding of what information is required from a merchant to create a value proposition
  • Ability to work in a dynamic environment with competing priorities – able to shift focus based upon organizational needs
  • Team player with demonstrated ability to execute across a cross-functional team
  • Strong working knowledge of PC & internet-based applications
  • Ability to make sound, logical decisions while demonstrating a strong sense of responsibility, confidentiality and professionalism.
  • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer
  • Keen interest in acquiring knowledge around new technology
  • Proven track record in achieving targets
  • Ability to operate with minimal supervision and be motivated to find solutions to problems as they occur

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0048791

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