Sales Support Operations Analyst in Singapore at PayPal

Date Posted: 1/19/2020

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Imagine the possibilities. As a proven Sales Support representative, your passion, drive and dedication, combined with the innovation and reputation of a global leader serving more than 100+ million members, is recipe for mutual success. As a key member of the inside sales team, your entrepreneurial spirit will help merchants and sales executive to close deals and ensure a smooth sales process.

Your Talents

Are you a team player?  Is your sales and sales support knowledge far reaching?  Does flexibility, change and shooting at a moving target get you excited to come to work?  Has your career included serving as a trusted advisor, being a teacher, student, economist, teammate, and entrepreneur?  Are you collaborative?  Do you have a passion for sharing your knowledge and celebrating the success of your team and business partners?  Are you always up for new challenges and embracing change?

Responsibilities (include but not limited to)

  • Help secure new merchants by assisting the inside sales team ensure the alignment of the merchant’s needs to PayPal’s customized payment solutions.
  • Serve as the liaison between merchants and PayPal team including telesales representatives and internal partners.
  • Serve as a collaboration expert to all merchants and inside sales representatives throughout the entire sales process.
  • Effectively and efficiently manage multiple tasks and expectations from both merchants and teammates.
  • Maintain consistently high quality with all tasks for both merchants and the inside sales team.
  • Effectively communicate a high level of technical, e-commerce, and business acumen between both inside sales and internal partners at PayPal.
  • Approval monitoring processes across cross-functional teams globally
  • Open to receiving and providing coaching
  • Continual personal and professional growth and development
  • Consistently meet or exceed pre-determined expectations
  • Confidently set, adjust, or toggle settings within an account (PayPal, Payflow, Braintree, Salesforce, etc.)
  • Some additional responsibilities may include but not limited to the following:
    • Support Tickets
    • Churn Reports
    • Risk Collaboration
    • Onboarding Checklist
    • Knowledge Management Updates
    • request
    • Case Management

Education and Experience

  • High School diploma with at least 3+ years of equivalent successful inside sales experience.
  • 1+ years of PayPal experience is a plus
  • Must be quality and detailed oriented, yet understand the level of detail appropriate for each situation.
  • PayPal Risk and Compliance experience a plus
  • Ability to travel as needed
  • Strong working knowledge of the internet, e-commerce, and suite of Microsoft Office products.
  • Basic Qualifications

  • Ability to effectively work under pressure and to meet challenging targets
  • Strong written and oral communication skills
  • Can-do attitude with a strong sense of accountability and ownership
  • Excellent problem-solving skills
  • Job Requirements

  • 2+ years of related experience
  • Excellent organization, attention to detail, and ability to manage multiple tasks in a fast-paced team environment
  • Experience with working with cross-functional and remote teams
  • Clear, strategic thinker with vision, with the ability to execute on priorities
  • Self-sufficient, self-directed individual who understands the needs of direct and channel sales teams

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at