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Risk Operations ICA in Chennai at PayPal

Date Posted: 4/2/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Chennai
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    4/2/2019
  • Job ID:
    R0043811

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As an ICA Specialist, you will be responsible for providing world class customer support and guidance to both our internal and external customers by working within the PayPal Escalation Tool. Extensive business area knowledge is required to help teammates review, research, and execute actions in helping to resolve customer inquiries. You will support your team by working queues, addressing teammates questions, resolving escalations, conducting quality reviews, providing teammates with clear constructive feedback, leading team learning sessions, and assisting in other assigned projects such as product testing or feedback. An ICA Specialist keeps current on PayPal products, policies, and procedures. Additionally, an ICA Specialist fosters a collaborative environment, coaches their team and encourages them to learn, and improve. The duties require independent judgment, analytic thinking, detail orientation, time management, self-direction, and flexibility. ICA Specialists need excellent interpersonal skills both spoken and written, to facilitate mentoring and teaching required within the team, as well as interaction with other PayPal departments and customer contacts.

  • No conversation memos/warning letters in 2018/2019
  • Candidates should be flexible for shift changes

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0043811