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Risk Operations Agent 4 in Bangalore at PayPal

Date Posted: 2/15/2019

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Key Expectations: • Strong process knowledge of Risk Operations • Strong desire to drive results through people and constantly coach them • Must be willing and able to work any shift and should be flexible with hours of operations • Ability to lead in ambiguous situations • Accuracy and attention to detail • Effectively prioritize work to ensure efficiency • Should be able to coach bottom performers based on different coaching tool/methodology • Must conduct weekly/monthly QD calibrations with different teams • Multitasking – ability to work on several tasks/projects/initiatives at a quick pace • Strong time management skills, ability to work under pressure with limited supervision • Fluency in MS Office tools Required: • Minimum 90% quality in last 2 quarters • The incumbent should have met the AHT targets as assigned by the business • The incumbent should be tenured for minimum of 6 months in CRS as on the date of application deadline • The incumbent must not be in CM / PIP or must not have been issued with warning letter within 90 days, from the date this role has been posted • Excellent Written & Oral Communication Skills • Understanding of Risk Operations Policy, Procedures & Brand • Thorough knowledge of Risk Information Center Procedures • Previously displayed behaviors of mentoring people such as SME, Lead process improvement related activities • Has ability to manage & communicate change - provide examples in interview where they have done that informally


  • Driving performance in key metrics for assigned colleagues across Risk Operations
  • Provide Coaching and Feedback for improving performance as well as overall professional development
  • Liaising with support functions to create strategies to meet business goals
  • Handle day-day functioning/administrative work including operations floor management
  • Floor governance in terms of Operational functioning – systems availability, AHT, policy and procedures clarity, maintaining personal files
  • Conducting Team huddles and meetings to cover the operational aspect and issues with respect to people/process issues
  • Creating individual targets for the team and driving superior customer service along with high focus on Procedural Adherence
  • Take up end to end projects from a visibility/professional development standpoint

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.