Risk Operations Agent 2 in Chennai at PayPal

Date Posted: 8/7/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Chennai
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/7/2018
  • Job ID:
    R0036042

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a Compliance Agent within Financial Services, your primary responsibilities will be ensuring our customers are in compliance with the Compliance Policy as defined in PayPal’s Terms of Use. You will help to ensure that PayPal implements the appropriate controls and monitoring to satisfy its obligations to the appropriate regulatory authorities. You will be responsible for the review of customer accounts and applications related to high risk products and features, reports of fraudulent or unfair practices and/or policies and programs. As a Compliance Agent you will respond to customer inquiries via phone and e-mail in an efficient and effective manner related to dispute questions and perform phone outreach as needed. You will be expected to stay current on applicable regulations and utilize independent judgment in the application of those regulations.

•Working assigned queues, emails and service requests, as well as other Compliance related items on a daily basis. Processing queue items in a timely manner including Kana, ATTACK and Norkom queues Maintain professional interaction with PayPal personnel and customers at all times

•Responsible for ensuring customers are in compliance with PayPal Policy as defined in PayPal’s terms of Use

•Responsible for ensuring that PayPal implements the appropriate controls and monitoring to satisfy its obligations to the regulatory authorities and for ensuring that Anti Money Laundering regulations are adhered to and monitor account activity accordingly

•Processing queue items such as KYC, KYB, SAR, PEP, WLM, and Transaction Monitoring in a timely manner as measured against communicated departmental targets

•Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and potential workflow


Criteria:

Minimum 12 months with PayPal. Exceeding or meeting expectations on AHT criteria in your workflow.

Not more than 1 critical error (excluding certification errors) in quality reviews (both SA&E and Internal), in the current workflow, till the date of applying. Should be “Meets” and above in H2’16 TIP rating (as applicable). No Conversation Memo / Performance Improvement Plan / Warning letter received in last 12 months or tenurity (whichever is lesser).


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0036042