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Risk Operations Agent-1 in Shanghai at PayPal

Date Posted: 2/11/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Risk ICA provides leadership, guidance, and assistance to peer employees, and helps teammates review research, and execute actions on customer accounts. They support their team by working queues, addressing teammate questions, and resolving escalations. They strive to foster a collaborative environment by providing coaching to their peers, and encouraging them to learn and improve, providing teammates with clear, constructive feedback. They also lead team learning sessions, and assist in other assigned projects such as product testing or feedback. The Specialist proactively identifies areas of opportunity throughout the floor, generates solutions, and communicates potential solutions through appropriate channels.

  • Provide leadership, guidance, mentoring, and assistance to peer employees by answering questions, providing feedback on customer issues, and supporting all areas of Fraud Operations as needed
  •  Keep up to date on PayPal products, policies, and procedures
  • Work assigned fraud queues, emails, service requests, appeals, PET tickets, PET chats, and other escalations or tasks as assigned
  • Provide feedback to management regarding necessary changes and updates including policies, upgrades, and customer care issues
  • Facilitate the mentoring and teaching required within the team and interact with other PayPal departments and customer contacts

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at