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Risk Capacity Planning Analyst in Timonium at PayPal

Date Posted: 7/20/2020

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Forecast global staffing needs for Seller Risk Operations (SRO), work with operations to ensure that the roles are staffed correctly as well as identify efficiency opportunities around staffing.  Technical skill such as SQL/SAS/R are also necessary to extract data from our datawarehouse.

About Your Role:

PayPal Risk Operations is looking to add a sharp Capacity planning analyst to the team. This role entails forecasting global staffing needs for Seller Risk Operations (SRO), work with operations to ensure that the roles are staffed correctly as well as identify efficiency opportunities around staffing.  Technical skill such as SQL are also necessary to extract data from our datawarehouse.

Specific Responsibilities

This role will forecast staffing demand for our Global Seller Risk Operations teams – which spans multiple countries – and then recommend global hiring decisions based on existing staffing availability.  Forecasting would entail managing and further improving our current staffing models – which are based on multiple drivers and in different global regions.  Role also entails aligning with & managing different operational stakeholders on the forecast, understanding current state of staffing and then making hiring recommendations for Seller Risk Operations.

As a Capacity Planning Analyst, you will:

  • Capacity Planning
    • Develop staffing forecast for various global Seller Risk Operations teams
    • Develop alignment with various operations leaders on the forecast
    • Propose hiring decisions for the Organizations & get leadership approval
    • Share expected cost from the hiring proposal with Finance
    • Propose staffing demand and cost during budget conversations
  • SRO
    • Help identify staffing related opportunities in the SRO space

Essential Skills:

  • Experience with forecasting ideally in an operational scenario.  Ideally some time series forecasting background using ARIMA forecasts etc
  • Must have good business understanding with demonstrated ability to think creatively and strategically
  • Must be an intuitive, organized analytical thinker, with the ability to lead teams
  • Takes personal ownership; Self-starter; Drive projects with minimal guidance and focus on high impact work
  • Experience with data applications (Programming such as SQL, SAS, R, MATLAB)
  • Ability to establish and maintain strong relationships with key business partners and stakeholders
  • Ability to organize, prioritize work, meet deadlines and work independently
  • Learns continuously; Seeks out knowledge, ideas and feedback
  • Looks for opportunities to build owns skills, knowledge and expertise
  • Comfortable with ambiguity and frequent context-switching in a fast-paced environment


  • Ideally 1+ years of experience in forecasting, data & business analysis ideally in operational areas such as Fraud, Collections etc


Bachelor's Degree required with emphasis on coursework in a quantitative discipline (e.g. Statistics, Computer Science, Engineering, Mathematics, Data Sciences, Operations Research, Financial Engineering, Systems Analysis, Finance).

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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