Risk Appeal Specialist--German in Shanghai at PayPal

Date Posted: 3/5/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
    Risk Operations
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Fraud Operations Appeals Agent reviews PayPal accounts that have been limited due to potentially fraudulent activity and determines whether the limitation should be lifted. They work on account maintenance and escalation queues, and use various applications to assess the legitimacy of account holders or transactions. They review documentation, analyze data, and determine whether the limitation should be removed in a timely manner. Throughout this process it may be necessary to communicate with the customer for additional information or to notify them of decisions.

  • Review PayPal accounts and determine the legitimacy of the account, account holder and associated risk
  • Analyze account history and trends, and perform relevant research to effectively identify problems
  • Contact account holders in an effort to verify activity and mitigate loss
  • Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.