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Risk Analyst-7 in Chicago at PayPal

Date Posted: 5/13/2020

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We're looking for an exceptional candidate who will be responsible for daily monitoring, investigation, and review of our largest merchants’ processing activity. Self-management, along with independent problem solving and intermediate credit understanding, are keys to success on our expanding team. We want a candidate who will be a “detective,” identifying the issues, asking all relevant questions, and understanding the answers before making a final determination. Our team acts as a bridge between the Risk and Underwriting teams, so we need someone who can speak both languages and make informed decisions that address both teams’ concerns. Our strong preference is 2-4 years experience in fraud management, underwriting, dispute resolution and card compliance in a CNP/internet merchant based environment. Responsibilities: Monitor and investigate merchants’ credit card processing activities using internal and external risk monitoring tools Answer merchant’s risk related inquiries via phone and email Deliver efficient and quality services that meets or exceeds agreed service standards to both internal and external customers Complete Risk investigations as necessary to ensure compliance with card brand, banking partner, and internal rules, as well as mitigate fraud and credit risk Review and understand company financial documentation Re-underwrite accounts to ensure accurate understanding of merchant exposure on the portfolio Requirements: 2+ years in the customer services industry with experience specific to financial services A self-starter who has a detective-ish streak and a hunger for answers High attention to detail and the ability to multi-task Comfortable making decisions with large monetary implications in a fast-paced environment Understanding of basic financial statements and credit risk associated with merchant processing Experience working with various transaction & risk systems (computer) A team player (we believe in “we” vs. “I”) A virtuous type: the words honesty, good deeds, kindness, and appreciation shouldn’t be foreign to you A risk-identifying problem solver: you believe that nothing can’t be solved and improved An economic crime fighter

See Job Description Summary

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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