Relationship Manager in London at PayPal

Date Posted: 8/2/2018

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Braintree is part of the PayPal family and builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience. Recently acquired by PayPal, Braintree is now in an even greater position to change the way people pay.

Core responsibilities: Our Relationship/Account Managers are beholden to one person & one alone: our customers. They create meaningful relationships with our clients & find ways to be perpetually one step ahead of their needs. They deliver the optimal merchant experience by providing guidance & insight into payments, processing & product. You will: build & maintain lasting relationships with Braintree merchants; provide business support for our merchants via incoming emails/phone calls & in-person meetings; perform revenue analysis for clients to ensure their needs are being met efficiently; perform transaction processing analysis to optimize merchants’ processing activity; educate customers on new features & changes, both in Braintree’s product & in the payments industry at large; work closely with our support, sales, underwriting, marketing, & product teams to help deliver exceptional customer experiences; identify & execute improvements on our current processes, tools, reporting & documentation.


Education: Bachelor’s degree.

Experience:  Relationship/Account/Sales/Business Development experience - i.e. Senior Relationship Manager, Account Manager, Business Development Manager or Sales Manager, selling & delivering complex solutions into enterprise/multinational organizations within a relevant sector such as Payments, Retail Technology, Mobile, Social Media, e-commerce or Communications; demonstrable track record of driving significant value for organizations through building long-term business relationships & delivering to stretching target’s; experience managing large & complex programs/projects/clients within e-commerce/retail/payments/technology/financial services environments.

Skills & Abilities: Exceptional organizational skills - at any given time, you’ll be juggling multiple time-sensitive inquiries, monitoring the health of your merchant portfolio & working on longer-term projects; a quick learner - a curious person who will learn in formal training & situational environments but also develop their own deep understanding of how things get done; positive spirits - you thrive in team environments & don't feel like any task is “below you”; communication skills - you take time to craft the best response possible because you know efficient & effective client communication is critical to their success. But when the phone rings & there’s no time to edit a draft, you can speak crisply on complex subjects; bi-lingual preferred, but not essential.

Knowledge: Knowledge of online, mobile payment processing & the e-commerce industry is preferred; a deep understanding of online, mobile & traditional payments, plus online & omni-channel retail; an understanding of how payments strategically impact a company’s online business model.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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