Relationship Manager in Mexico City at PayPal

Date Posted: 9/3/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal Mexico is looking for an innovative, energetic, strategic and highly motivated candidate for a Large Merchant relationship management position. Candidates with business school background should be looking to work in a fast paced and challenging team environment where the ability to work/interface with all areas of the business is essential. Role will interact with Business Development, Sales teams, Integration, Marketing and Product Teams. You will work as part of the Merchant Services team. This team is focused on developing the relationship with Top Mexican e-merchants. You will be in charge of a portfolio of key business accounts and ensure their retention and growth whilst building lasting and profitable relationships and developing an in-depth understanding of their business model and objectives. You will position yourself as an expert of the e-commerce and PayPal solutions, deliver best-in-class service levels and negotiate mutually beneficial commercial and marketing agreements. You will operate within a very dynamic and challenging team environment and will have to demonstrate your ability to interact with various internal and external stakeholders with their own goals. You will report to the Head of Relationship Management Mexico.

PayPal Mexico is looking for an innovative, energetic, strategic and highly motivated candidate for a Large Merchant relationship management position.

Candidates with business school background should be looking to work in a fast paced and challenging team environment where the ability to work/interface with all areas of the business is essential. Role will interact with Business Development, Sales teams, Integration, Marketing and Product Teams.

You will work as part of the Merchant Services team. This team is focused on developing the relationship with Top Mexican e-merchants.

You will be in charge of a portfolio of key business accounts and ensure their retention and growth whilst building lasting and profitable relationships and developing an in-depth understanding of their business model and objectives. You will position yourself as an expert of the e-commerce and PayPal solutions, deliver best-in-class service levels and negotiate mutually beneficial commercial and marketing agreements.

You will operate within a very dynamic and challenging team environment and will have to demonstrate your ability to interact with various internal and external stakeholders with their own goals. You will report to the Head of Relationship Management Mexico.

Roles & Responsibilities

  • Management and development of a portfolio of Key Accounts
  • Retention and development of a portfolio of approx. 25+ Key Merchant Accounts:
  • Retention and problem-solving: fraud, risk, operational issues.
  • Business development: PayPal's market share increase with a deeper client relationship, the optimization of PayPal's integration on new merchant sites and the launch of new innovative payment solutions with the Merchants, the increase of PayPal share of business in the Client's group, and efficient marketing campaigns.
  • Commercial negotiations including Merchant fees.
  • Cross-functional project management with various teams including Sales, Legal, Risk, Fraud, Marketing, Finance and Product in order to define actionable and customized solutions to meet Merchant’s needs.
  • Reporting, analysis and enhancement of PayPal value proposition
  • Monitoring of PayPal's turnover in the portfolio: analysis of the impact of PayPal's integration mode, marketing campaigns, seasonality and risk profiles, and monitoring of the portfolio's performance against targets.
  • Regular business reviews with Merchants.
  • Development of best practices in terms of marketing, fraud and risk management in a cross-functional project mode.


Qualifications

Position Requirements:

  • At least 5 / 8 years work experience, with a successful B2B sales/key account management experience
  • Genuine interest for e-commerce and payments
  • Proven relationship management and negotiation skills, flexibility
  • Experience in leading cross-functional projects with various internal stakeholders spread globally, and with demanding external stakeholders (including Client's Top General, Commercial, Marketing and Finance  Management)
  • Fluent Spanish and English

 Basic Qualifications

  • Leadership, autonomy, tenacity
  • Excellent intellectual, analytical rigor and quantitative analysis capabilities
  • Solution-driven problem solver with an innovative mindset being able to think outside the box
  • Ability to interact in many-way communications (email, chat, conference calls) and convey messages both verbally and in written communications.
  • Excellent customer communication and presentation skills
  • Resilience and ability to conduct change
  • Very organized, self-starter, results- and quality-oriented
  • Quick learner, capable of understanding the intricacies of a complex product in a complex industry
  • An excellent team player with great interpersonal, cross-cultural and communication skills

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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