Relationship Manager in Sao Paulo at PayPal

Date Posted: 8/7/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Relationship Management (RM), is responsible for managing the installed base of merchants and is the primary business relationship owner responsible for merchant’s satisfaction and for growing PayPal volume.

The Relationship Manager is responsible for up-selling products and developing promotions to grow our Merchant Service business with medium size PayPal Merchants in Brazil. In this effort and in conjunction with Sales, Integration, Marketing, Product and Customer Service teams, the Relationship Manager will be responsible for orchestrating efforts to drive growth in volume (TPV and Revenue) and market share (SOC) while ensuring unparalleled service levels.

Through open and collaborative engagements, the Relationship Manager will focus on building and maintaining successful long-term relationships with our key Merchants.

The position will have the following responsibility:

Responsible for driving revenue within a portfolio of PayPal’s medium merchants.

Build relationships with Merchants’ senior management that engenders trust, confidence, loyalty, awareness and mutual benefit.

Demonstrates exception communication skills including extensive experience effectively communicating in a boardroom environment.

Works to resolve issues that threaten health of business relationship

Learns merchant’s product pain points and wish list; understands priorities and urgency; communicates this knowledge to PayPal management; keeps merchant informed of product roadmap; manages business relationship during post launch re-integrations

Facilitates meetings with PayPal functional groups (Product, integration, Risk, Ops, Mkt, etc) for learning and confidence building purposes;

Communicates sensitive news to merchant such as a rate or reserve change, the need for a change in contractual terms or the need to obtain confidential information for risk management purposes.  Negotiates if appropriate

Identifies and pursues opportunities for PayPal to penetrate new properties or channels within an existing merchant or family of merchants, bringing in or responding to sales initiative when appropriate.

Sales Driven Results: managing and driving merchant relationships to achieve desired goals - own and drive the business results leveraging product, marketing, and others to ensure goals are met. 


Resolution management: resolving urgent merchant-specific issues by partnering with PayPal cross-functional partners and merchant to ensure swift resolution and merchant success.


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0046394

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