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Regional Cyber Investigations Manager in New York at PayPal

Date Posted: 1/8/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Global Investigations (GI) is seeking a highly talented, self-motivated and analytical individual to conduct and lead cyber investigations under the Global Financial Crimes Program. This role requires prior investigative experience relating to employee misconduct, ethical misconduct, and/or criminal activity. This role also requires prior experience in investigating cyber enabled complex financial crimes. The Cyber Investigations Manager should be a self-starter with the ability to think critically and strategically when handling investigations, seeing beyond the initial facts presented and reviewing information thoroughly and in a highly organized manner to drive the investigation to conclusion. This role also requires the ability to operate independently, manage multiple competing priorities with difficult deadlines, and exhibit a sense of urgency when necessary. The Cyber Investigations Manager will lead a team of investigators assigned to the North America and LATAM regions.

Position Responsibilities: 

  • Lead a team of technical investigators in end-to-end internal and complex fraud investigations to include triaging the referral, creating an investigation strategy, conducting investigative research, gathering evidence, fact finding, conducting witness and subject interviews.
  • Lead a technical team in the investigation of significant data loss events, corporate espionage as well as the theft of intellectual property.
  • Partner with Information Security, Human Resources, Employment Counsel, Global Safety and Security, the impacted business, law enforcement, the intelligence community and others, as necessary, across geographical regions to ensure a timely, thorough, and objective investigation is conducted.
  • Review and ensure timely detailed investigation reports are completed, with the utmost attention to detail.  Share investigative findings and recommendations with stakeholders to include Human Resources, Employment Counsel, the business and others on a need-to-know basis.
  • Drive investigations to a timely conclusion following the completion of a comprehensive analysis of information across multiple platforms and jurisdictions to timely and appropriately detect potentially suspicious activity and fulfill time-sensitive regulatory filing obligations; Ensure Suspicious Activity Reports/STRs are factually accurate and materially sound prior to submitting them for approval for filing;
  • Identify broader policy and product issues where applicable, in the scope of critically analyzing investigative leads and root cause. 
  • Engage and partner with internal stakeholders and external partners in thinking and acting critically to identify opportunities for collaboration, raise awareness of investigative findings, and develop recommendations to mitigate risk.
  • When applicable, report and refer matters to local law enforcement for potential prosecution of the subject(s).
  • As necessary, provide investigative support with initiatives and projects to identify patterns, trending, and typologies in furtherance of the mission and purpose of the Global Investigations team.
  • Other related tasks as required

Qualifications/ Education/Experience/Skills:

  • Bachelor’s degree required, Master’s degree a plus.
  • Five years professional experience leading investigations related to cybercrime, complex fraud/AML, insider abuse, and/or high profile/high priority events. 1 year of supervisory experience required.
  • Proven ability to analyze large amounts of data in order to report critical information.
  • Ability to understand opposing points of view on highly complex issues.
  • Experience working with data acquisition and forensic examination.
  • Advanced data query and analysis skills.
  • Prior law enforcement experience a plus.
  • Travel, as needed.


  • Solid writing skills with ability to both write persuasively and convey complex matters in clear and simple written form.
  • Expert oral, written and interpersonal communication skills with the ability to communicate complex information accurately, clearly and quickly to all levels
  • Provide suggestions and demonstrate problem solving abilities.
  • Excellent project management, organizational, presentation and interpersonal skills;
  • Ability to maintain composure under pressure and make sound decisions;
  • Display a high level of professional judgment, commitment, integrity, and teamwork;
  • Strong collaboration skills and ability to positively influence teams through a climate of change;
  • Results oriented with the ability to identify the long-term effects of decisions /solutions on customers and the business;
  • Proficient in the use of a personal computer and its applications, including Windows and Windows based applications (Word, Excel, Power Point, etc.).

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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