Program Mgr, Global Background Check Ops in Scottsdale at PayPal

Date Posted: 10/12/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal’s Program Manager for Global Background Check Program Operations is responsible for program leadership, strategy, and operations to create a seamless experience and maintain compliance with PayPal’s global background check policy. As a part of this, you will have day-to-day responsibility for the third-party screening partner relationships, partner closely with PayPal’s Compliance and Legal functions, and serve as the escalation point for our internal stakeholders. Strong collaboration will be required across regions to ensure we drive a consistent and frictionless employee experience. This role requires knowledge of the end to end employee lifecycle, and how best to get things done across partners and the user audience within a collaborative and dynamic global structure.


  • Maintain the strategic partnership between PayPal and our third-party background check screening providers
  • Manage small PayPal team responsible for global program operations, and indirect oversight to a broader HR team responsible for tier one questions/escalations
  • Drive the day-to-day management and compliance for the global background check program operations, working collaboratively with HR stakeholders, cross-functional subject matter experts and our third-party partners supporting our program operations
  • Drive program governance activities to ensue service level objectives are achieved
  • Develop strong relationships with Safety & Security, Employment Legal and other cross-functional stakeholders to operationalize policies and procedures and effectively manage risk.
  • Partner with business leaders and business units to educate and understand their needs
  • Ensure regional/local processes are aligned to PayPal’s global standard operating model
  • Actively identify, track, and manage issues/risks, while demonstrating consistent follow-through
  • Explore opportunities that drive value for our business and PayPal’s employees – i.e. our customers.
  • Look for opportunities for continuous improvement and drive implementation of efficiency and effectiveness improvement for processes
  • Collaborate with our third-party partners in the design, implementation & operationalization of new policies, processes, tools etc. as the outcome of the local initiatives
  • Understand and apply policies, standards and practices established for third party management at PayPal
  • Point of contact for audits and requests from PayPal’s Second Line and Third Line of Defense

Core Competencies

  • Strong vendor/third-party management skills
  • Ability to establish relationships and collaborate effectively across functional areas at all levels in the organization
  • Experience managing others (direct or indirect)
  • Ability to lead through influence and demonstrated flexibility working in a fast-paced global organization
  • Proven track-record instituting and managing outsourced partner relationships through all phases, from concept to program launch and stabilization
  • Demonstrated skills needed to develop, socialize, and roll out efficient and effective customer centric end-to-end processes
  • Experience with third-party background check systems, Workday, SalesForce case management system or similar systems
  • Excellent attention to detail and the ability to deliver results in a very fast-paced and dynamic environment
  • Solid problem-solving skills, with the ability to think strategically
  • Demonstrated program and project management skills and ability to manage multiple complex priorities simultaneously
  • Track record
  • Outstanding written and verbal communication skills

Job Requirements

  • A proven track record of success managing background check, HR or Safety & Security related program operations, including 5+ years in a corporate environment
  • 5+ years of managing the performance of third parties to contracted terms and conditions
  • Some Human Resources functional experience preferred
  • Program Management experience (PMP preferred)
  • Experience in executing continuous improvement methodologies
  • Financial services/FinTech industry experience preferred

Education Requirements

  • Bachelor’s degree in a related field or equivalent

Travel: 5 - 10%

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at