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Program Manager, RIIM Compliance in Scottsdale at PayPal

Date Posted: 11/30/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Program Manager, RIIM Compliance at PayPal works closely with Resiliency, Incident and Issue Management (RIIM) leaders, RIIM team members, Internal Control Partners (ICPs), Global Governance Risk & Compliance (GGRC) team members and other PayPal teams that represent key functional stakeholders in PayPal’s Continuity of Operations Management and Risk Management. This experienced compliance professional will be responsible for preparing materials and responding to external and internal requests for information on all policy frameworks within the RIIM space. Responses are often coordinated with other PayPal teams managing regulatory examinations, partner due diligence, industry audits, internal audits, mergers and acquisitions (M&A), etc. The successful Program Manager will have the ability to maintain and revise standard response artifacts as the programs evolve; source ad hoc information from team members and systems as the needs arise; and professionally represent PayPal and the RIIM programs in live interviews or reviews. The individual must be, without a doubt, passionate about our customers, partners, stakeholders, and technology. Excellent interpersonal skills, communication, and leadership skills will be critical for success. Success depends on building rapport and credibility with multiple stakeholders across the organization. The candidate must be a strategic thinker who is naturally agile and flexible in fast-changing and ambiguous situations. The ideal candidate will have excellent organization skills, interpersonal skills, communication, and leadership skills. The candidate must be a strategic thinker who is naturally agile and flexible in fast-changing and undefined situations. While expected to be a self-sufficient driver, teamwork is paramount at PayPal and the candidate must possess the ability to work with subject matter experts and other team members to coordinate the right content in the right vehicles to the right audiences.

Job Responsibilities:

  • Prepare materials and respond to external and internal requests for information on all policy frameworks within the RIIM space
  • Coordinate responses with other PayPal teams managing regulatory examinations, partner due diligence, industry audits, internal audits, M&A, etc.
  • Obtain ad hoc information from cross-functional teams and systems, as the needs arise, and prepare into professional responses
  • Represent PayPal and the RIIM programs in live interviews or reviews
  • Ensure timely responses to Examiners, Auditors and requesters, as required
  • Support development of inter-company service agreements, due diligence responses, audits, exams, reports and other activities
  • Manage M&A artifact gathering, review, retention and dissemination, as required for RIIM framework integration requests
  • Coordinate the integration planning process for RIIM involving the appropriate leaders and/or subject matter experts to ensure a seamless transition into appropriate RIIM frameworks
  • Manage all engagement activity and prepare related reports/metrics
  • Prepare and present reports, observations and recommendations to stakeholders, and RIIM leadership
  • Capture feedback and Issues for review with management, then facilitate Issue tracking and evidence for closure
  • Effectively and regularly communicate status and concerns stemming from work on examinations, audits, due diligence, mergers and acquisitions integration, etc.
  • Manage and deliver standard response documents against an established inventory, roadmap, and storage location to provide an organized approach for accessibility and stakeholder-agreed content
  • Coordinate with cross-functional subject matter experts to maintain and revise response artifacts
  • Regularly review program and assessments to identify opportunities for improvement
  • As a Quarterback (QB) for the global Critical Incident and Regional/Local Event Management teams (R/LEMT), rotate on-call responsibilities to manage business, technical and physical events that are causing significant disruption and risk
  • Support local and regional teams to assess the correct classification of event and trigger the correct response teams, as applies
  • While on call, respond and open bridge lines within 10 minutes of alert notification sent from the system
  • Provide input into after-action reports for events run for the LEMT or REMT in region supported
  • Assist in driving visibility of programs and frameworks
  • Review vendor responses in system of record
  • Support the SLOD Control Testing Program across PayPal, as requested
  • Support access and configurations needed by customers in Continuity system of record and to comply with standards, guidelines and standard operating procedures
  • Engage actively in responding to customer requests on DL, support queue, and other intake methods
  • Drive engagement with One Team behaviors
  • Pro-actively develop and maintain professional working relationships with colleagues, Functional Areas, and respective support areas working in an integrated manner with fellow team members both locally and globally

Basic Qualifications:

  • More than 5 years’ experience in delivering and managing compliance and risk management programs, preferably in a financial services environment
  • Bachelor’s degree or equivalent experience
  • Has a working knowledge of operational environments and how to create a resilient business process ecosystem
  • Has a working knowledge of multi-layer technology domains, with an understanding of how domains interact to create a resilient end-to-end system
  • Has a working knowledge of one or more technical environments or technologies and is capable of articulating best practices in that technology to construct solutions aligning to the resiliency best practices
  • Has working knowledge of PayPal tools, operational procedures, site architecture, and role of components in delivering continuity of operations
  • Has working knowledge of industry-driven incident management practices and standards
  • Has a working knowledge of the regulatory environment for Continuity of Operations
  • Has a working knowledge of risk management practices and standards
  • Has strong ability to work with minimum direction and possess a high drive for delivering timely, high-quality results
  • Possess strong oral and written communication skills along with refined presentation skills and the ability to work with other departments and varying levels of management, including senior leadership
  • Able to communicate complexity in a simple & clear manner
  • Have an ability to influence risk-based decision-making with all levels of individual contributors and leaders
  • Have demonstrated ability to build & maintain relationships with key stakeholders, including strengths in influencing, conflict management, & negotiation
  • Have strong ability to work with minimum direction and possess a high drive for delivering timely, high-quality results
  • Handle several simultaneous projects and tasks while demonstrating urgency and ownership to drive issues to completion
  • Able to work under pressure, manage multiple projects with competing priorities, meet deadlines, and adapt to change
  • Able to take ownership of outcomes & work with business unit teams to confront issues & drive performance
  • Able to use initiative and be proactive in addressing & resolving issues
  • Able to work in a fast-paced, diverse and matrixed environment while managing multiple assignments
  • Work well with peers and direct management
  • Possess analytical skills
  • Possess project & change management skills
  • Possess integrity, personal accountability, with high personal & professional standards
  • Have professional experience working within Payments, Financial Services or regulated industry - highly preferred
  • To facilitate interaction with RIIMT customers and PayPal culture, able to work primarily from an approved PayPal office location - highly desired

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.