Program Manager, GFC Technology in Chandler at PayPal

Date Posted: 10/2/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We are looking for a highly talented, experienced, self-motivated individual with an expert knowledge of AML Compliance regulations to join the Anti Money Laundering (AML) Compliance team.

Position Summary:  

The Global Financial Crimes organization is seeking a highly talented, self-motivated individual to facilitate alignment and coordination across GFC teams and product development organization. The successful candidate will play a requirement gathering, coordination and support role in the successful development and implementation of technology solutions across the program. The role will report directly to the Head of GFC Technology Strategy.

This role requires a self-starter with the ability to independently operate with a sense of urgency while managing multiple competing priorities in a deadline driven environment. You will be able to shape the tools used by the GFC teams and make a significant positive impact on the daily experience of the GFC investigators.

Responsibilities

  • Key point of contact for technical teams for the GFC domain in scope, active participant in tools meetings and technology working sessions
  • Provide support of technology projects related to both internal tools and external sites/software/vendors
  • Gain/maintain deep knowledge of the various business processes across different GFC groups, create process documents and charts
  • Lead the requirements gathering sessions with compliance teams
  • Convert business process and user requests into detailed requirements documents and the associated process maps
  • Organize the UAT ( User acceptance testing) process, scheduling and leading the UAT calls, writing test cases and guiding the other testers on the best practices, tracking the results and change requests, and tracking their completion by the technology teams
  • Follow up with the technology teams on the implementation progress and communicate status updates to leadership
  • Support the operational readiness process for releases: coordinate with training and reporting teams, create user ramp up plans, create user communications
  • Track technology related issues for the relevant GFC domain along with the remediation plans and ensure there is not a negative impact by technology solutions to the teammates performance
  • Support various technology related projects as needed within GFC Technology Strategy team
  • Develop and maintain relationships across multiple domains and partners, drive initiatives, track adherence to the timelines and priorities and be an active and engaging partner both for business and technology contacts

Qualifications:

  • BS/BA degree required
  • Knowledge of PayPal compliance investigative practices and tools preferred
  • Knowledge and prior experience with supporting technology initiatives preferred
  • Experience in creating detailed documentation
  • Project Management experience a plus
  • Proficiency in Microsoft Office is required (e.g., Word, PowerPoint, Visio, and Excel)
  • Experience with creating PowerPoint presentations

Competencies:

  • Must possess strong verbal, written, presentation, and other communication skills:  Communication at all levels is crucial in this role, including the ability to communicate technical matters in simple terms to management, the ability to communicate in more technical terms with development teams to ensure full understanding of business requirements and project expectations
  • Excellent written skills, ability to create detail oriented documentation and visualizations
  • Ability to handle multiple projects simultaneously and excel in a fast-paced and dynamic financial services environment
  • Skill in focusing on desired results, determining what is important and urgent, clarifying next steps effectively to meet deadlines and achieve desired results
  • Must display a high level of professional judgment, commitment, integrity, teamwork, and customer service
  • Passionate about enhancing tools experience for the users and developing clear and sustainable processes
  • Strong collaboration skills and ability to influence teams

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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