Product Owner Customer Service Platforms in Dublin at PayPal

Date Posted: 7/3/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
    Product Management
  • Experience:
    Not Specified
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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Customer Service Platforms are a key enabler to our teammates who support customer contacts through various different channels and internal CRM tools.

A typical day for the Product Owner of Customer Service Platforms will include:

  • Leading product domain strategy, quarterly roadmap and commitment to the customer, product roadmap backlog and its prioritization
  • Defining product scope, capabilities and KPI’s
  • Leading development teams and provide input on how to build or adjust existing services to enable new product experiences in a scalable long term way
  • Attending Scrum ceremonies with your development teams; defining requirements, writing user stories, participating in preparing sessions
  • Collaborate with other Product Owners within your own domain as well as wider Product and Business organization
  • Getting to know your customers and their problems by performing side-by-sides with our teammates, learning the processes and identifying short and long term opportunities
  • Using data driven approach (customer and user feedback, SWOT analysis and competitive analysis) to identify new product opportunities and enhancements, identify product gaps, generate new ideas, influence investment decisions to improve product capabilities

What does Success Look Like?  

You are a self-started Product Manager who is experienced in defining as well as executing the product vision and strategy, working closely with business stakeholders, customers and delivery teams to ensure that the product supports the overall strategy and business goals. Someone who is able to balance both: strategic planning and tactical delivery.

  • You are able to define and maintain long term business architecture (LTA) with the 36 months outlook
  • You effectively communicate strategies & trade-offs up to senior leaders and down to development teams
  • You have passion for creating quality deliverables, self-motivation, and a visionary spirit to drive change within the technical field
  • You lead by influence, with strong execution skills and focus
  • Partner with other groups within and outside of Customer Service Platforms to define business goals and metrics, understand services capabilities, leverage existing solutions, or implement and deploy new solution and platform capabilities
  • Understand Integration needs (internal systems and external); assimilate and synthesize the needs of various stakeholders into a common set of platform capabilities and services
  • You have a great ability to constantly prioritize and to deal with ambiguity
  • Your individual deliverables align with wider goals and objectives and your product solutions deliver to requirements and meet the overall business needs
  • You are able to measure the impact on your deliverables; translate business cases into tangible expected outcomes and understand the impact post delivery

About You: 

  • You have a minimum of 4 years of experience in Product Management or Technical Product Management
  • Bachelor’s degree or equivalent
  • You have the ability to understand engineering and analytical solutions
  • You are familiar with the internal customer relationship management (CRM) tools (either vendor or home grown)
  • You are passionate, self-motivated, proactive, hands-on, results driven, analytical problem solver
  • Product management and execution, communication with diverse audiences and stakeholders, (written and verbal) is something you are an expert in
  • You know what Agile is all about!
  • You are comfortable and experienced in a senior, highly visible role that brings together elements of strategic thinking, product management & general business management
  • You have excellent relationship management skills in a challenging fast paced environment
  • You are comfortable working in a fast passed environment working on delivering business critical product capabilities with hard deadlines

You Might Also Have:  

  • Existing experience working on CRM applications within a product or engineering domain
  • Previous engineering or architecture experience with understanding of web technologies, developing / working with API sets and services
  • Industry experience in payments, e-commerce, financial services or other transaction intensive consumer applications
  • Demonstrated executive leadership experience with ability to lead, inspire and motivate a global team to achieve World-class performance
  • An ability to quickly adapt to rapidly changing environments while serving as a steady point of continuity for your stakeholders and engineering teams

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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