Product Manager in San Jose at PayPal

Date Posted: 6/28/2018

Job Snapshot

  • Employee Type:
  • Location:
    San Jose
  • Job Type:
    Product Management
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Merchant Data Products team is building the best of the best data products to provide our merchants with fast and reliable insights to run and grown their business. We are looking for a talented, ambitious and self-motivated product manager to own and drive data products with a focus customer orientation. Come and be a part of a futuristic journey into the realm of data.

You will build capacity and insights products using a variety of analytical methods to deliver outstanding customer experiences. Develop metrics and studies to quantify the value of different aspects of business processes and consumer behavior. Translate analytic insights into concrete, actionable recommendations for product experience improvements. Cultivate and nurture critical business relationships to align data products practices within the company.

In this role you will be part of building data products and insights to aid merchant growth and business expansion.  As a Product Manager in the Merchant Data Products team, your job responsibilities would include:

  • Developing platform capabilities and insights using a variety of analytical methods to deliver outstanding customer experiences
  • Collaborating closely with regional teams and other related product managers, technical architects, engineers and other cross-functional stakeholders, to ensure that the product solution delivers against business objectives
  • Creating use cases and detailed product requirements documents to articulate desired product features and functionality to technical, user experience & design, and other cross-functional teams
  • Collaborating cross-organizationally with sales, marketing, customer support, operations, legal, compliance, risk management, engineering, user experience, QA and other functional areas, to ensure alignment with related go-to-market activities
  • Ensuring cross-functional product team execution (with Project Manager and Engineering Manager), meeting project milestone dates, driving decisions across teams and escalating appropriately
  • Monitoring impact of product features on merchant usage, merchant engagement, and other key metrics
  • Develop metrics and studies to quantify the value of different aspects of business processes and consumer behavior
  • Optimizing technology investment through clear tradeoffs between time-to-market and long term solutions
  • Translate analytic insights into concrete, actionable recommendations for business or product improvement
    • Troubleshooting product issues and answer product questions – be the product ‘expert’
  • Acting as a product evangelist to build awareness and understanding of your product and its features across the company
  • Strong analytical skills; creative and relentless problem solver
  • Strong organizational skills, ability to thrive in a matrix environment where success depends on a high degree of cross-functional collaboration
  • Excellent verbal and written communication skills
  • Detail-oriented, unfazed by technical detail, committed to flawless execution
  • Team player; ability to interface and build relations at all levels internally and externally
  • Skilled at developing detailed product requirements, working closely with product development
  • 1-2 years of experience working on data, analytics or reporting products
  • Ability to build products starting with the customer and data
  • BSCS, BSEE, BS in Statistics or similar degree required
  • MBA desired

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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