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Product Manager, www.paypal.com - SMB in Austin at PayPal

Date Posted: 9/2/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 325 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We are looking a Product Manager for www.paypal.com, to cover our Small and Medium Business segment and help build our web experience for SMBs globally. You will be focused on driving growth and engagement by building high-quality customer experiences on mobile and web. We need someone with strong accountability and cross functional leadership, highly developed business and analytical skills, and experience both building products and developing content to drive content marketing, SEO and online acquisition and activation activities.

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We are looking a Product Manager for www.paypal.com, to cover our Small and Medium Business segment and help build our web experience for SMBs globally. You will be focused on driving growth and engagement by building high-quality customer experiences on mobile and web. We need someone with strong accountability and cross functional leadership, highly developed business and analytical skills, and experience both building products and developing content to drive content marketing, SEO and online acquisition and activation activities.

This is a strategic role focused on Small Business prospects, with a view to developing the tools and information they need to make a fully informed decision when considering PayPal as their payment provider of choice. There is also a requirement to support existing customers, providing information and experiences that help them make the most out of their relationship with PayPal as they continue to run and scale their business.

You will define and explore the problem space and define the SMB-facing strategy. You will also lead execution of SMB-facing web and mobile solutions, working with stakeholders across the enterprise to capture customer problems and develop tools and content to help solve them. Your main interfaces will be with our sales and marketing, go-to-market and product and engineering teams, and you need to be comfortable working with our compliance and legal colleagues to ensure we remain compliant globally. You will need the flexibility to be as effective driving strong business outcomes in open-ended processes, as you are when operating in the structure of a sprint team. Regular activities include tracking and reporting against business KPIs, setting targets and building plans to accomplish them, and project managing execution to successful outcomes. A typical day might include commissioning content, critiquing designs, synthesizing the results of multi-variate testing to identify insights, and collating requirements for tools and systems development.

Customer empathy, the ability to scale and think globally, and stakeholder management are keys to succeeding in this role.

Responsibilities: 

  • Defining KPIs and meeting business targets for SMB traffic, prospect conversion and activation globally
  • Defining and overseeing development of SMB-facing web and mobile experiences targeting prospects and existing customers
  • Working with stakeholders across the company to ensure the web experience fits the end-to-end customer experience and supports cross-enterprise goals and outcomes
  • Working with our analyst and research partners to grow our analytical capabilities and establish best practices, define research goals and run multi-variant tests to improve growth KPIs 
  • Working with our platform team to identify platform requirements and required technologies to meet our SMB customer and business goals
  • Collaborating with other segment Product Managers to ensure the paypal.com customer experience works holistically

Success in this role requires: 

  • Understanding the small and medium business segment, specifically their needs and decision-making processes when choosing and using payment providers 
  • Understanding mobile/web growth drivers 
  • Drive for results and leading cross-functional teams 
  • Strong analytical & data skills 
  • Strong understanding of what makes a great customer experience on web and mobile
  • Inspiring all levels of the organization with product vision and customer passion 
  • Identifying new opportunities based on research, industry trends and best practices and driving innovation 
  • Quantifying the opportunities by continually assessing the needs of the customer, market trends, competitive opportunities and threats 
  • Creating and managing worldwide web roadmaps, prioritization, and constraints to ensure consistent execution of the product lifecycle process from concept to launch 
  • Defining the product and customer experience with high quality requirements / user stories.  
  • Helping the teams move forward swiftly through rigor, speed and transparency in decision-making and removing roadblocks 
  • Ability to identify opportunities in the organization around you (process, people, etc) and drive change to improve 

Qualifications: 

  • More than two years of Product Management experience in a top technology company 
  • Strong execution skills and can successfully drive cross functional teams in a matrix organization  
  • Experience working with small and medium businesses in some capacity online 
  • Demonstrated success in creating innovative and user-friendly consumer or small business products 
  • Passion to seek deep understanding of customer needs and turn the insights into a compelling vision to solve important jobs for small businesses

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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