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Product Manager - Platform, paypal.com in Austin at PayPal

Date Posted: 8/27/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Product Manager for paypal.com Platform will be responsible for leading solution identification and defining the next-generation scalable and flexible platform for producing, testing, launching, managing and measuring the performance of web and mobile content product across regions. This individual will work with other product managers, architects and engineers in the team to create content product solutions that will make paypal.com a leader in customer experience globally.

  • The Product Manager will be responsible for leading solution identification and defining the next-generation scalable and flexible platform for producing, testing, launching, managing and measuring the performance of web and mobile content product across regions. This individual will work with other product managers, architects and engineers in the team to create content product solutions that will make paypal.com a leader in customer experience globally.
  • Responsibilities
  • Influences and executes on a defined product/service roadmap for one or more service/feature areas. 
  • Expected to articulate and write product requirements, working with cross-functional groups to achieve support as necessary. 
  • Writes clear, detailed, and thorough specifications for complex services, features or products.
  • Manages the end-to-end lifecycle(s) of complex products/services spanning multiple areas. 
  • Viewed as a service or product expert for content authoring/ managing/ performance measurement platforms
  • Creative in designing solutions and recognizes best design practices. 
  • Has understanding of platform and technology in content authoring and management
  • Writes or consults on epics, user stories across multiple complex and cross-functional feature/ service areas. 
  • Ability to gain knowledge quickly on the domain and ability to quickly and valuably deliver on a new product challenge. 
  • Author product requirements, flow documents and use cases 
  • Identify experience gaps through feedback from regional teams, stakeholder groups and market research as well as deep analysis of existing experiences globally
  • Recommend new processes, workarounds, and flow changes to ensure constant improvement and evolution of the pp.com customer experience. 
  • Participate as a member of a cross-functional team across multiple geographies to implement requirements. 
  • Understand initiatives from other BUs that will impact the pp.com experience and make solution recommendations. 
  • Scope and prioritize activities based on business and customer impact and work with implementation teams to deliver with quick time-to-market and optimal resources. 
  • Track and drive timely resolution of open issues. 

Requirements 

  • 4-5 years professional related experience or Master’s Degree and 4+ years 
  • Conducts data analysis that is complex and requires input from multiple sources. 
  • Identifies most important data and sets priorities 
  • Demonstrated track record of developing creative solutions in product, process or policy that delivered business results. 
  • Experience in building platform solutions, defining services and applications 
  • Strong attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously. 
  • Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases. 
  • Ability to clearly communicate user experience issues and service specifications to both business and technical audience using requirements documents, use cases and desired outcomes. 
  • Skilled at working with cross functional groups and matrix organizations in multiple geographies to manage multiple projects simultaneously. 
  • Thrives in an environment of continuous change and complexity - can drive quality insights and deliver high impact projects. 

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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