Product Management in San Jose at PayPal

Date Posted: 2/1/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

A top priority for PayPal is to enable fantastic commerce experiences for our consumers wherever they shop – either online or in store. The Issuing, Tokenization, and Next Gen payments organization is responsible for product strategy and development of issuing and payment tokenization platforms and products in support PayPal’s vision. 
This organization represents the Center of Excellence at PayPal for all matters related to tokenization and issuance.

The Product Manager for Tokenization Product Champion team will play a key role in shaping the vision, execution and management of product platform operations, performance and growth. S/He will work with the various stakeholders (internal and external) to define, develop, and maintain product performance delighting our customers and partners.

Primary job Responsibilities

Moving money is one of PayPal's core capabilities. In 2016, PayPal grew active user base to 197 million (up 10%) and enabled more than $354 Billion (up 26%) in TPV, representing 6.1 Billion transactions (up 24%). With a unique value proposition to both consumers and merchants, we expect to continue to grow 15%+ YOY.

In-store commerce is a $28T+ market opportunity. A robust issuing and tokenization platform is essential for the universal acceptance of PayPal in store locations globally. Being able to tokenize the PayPal wallet via open loop rails represents the most scalable way to achieve global reach.

The Tokenization Product Champion will work with various internal partners globally supporting the roll out of tokenization solutions, NFC tap and pay, cards and emerging commerce platforms like bots, social commerce platforms. They champion best in class customer experiences in collaboration with operational, engineering and data teams to drive optimal product performance, development, testing and deployment. 

The Tokenization Product Champion responsibilities include

  • Collaborating with Product leadership to define the strategy and product roadmap
  • Working closely with engineering and architecture to define, build and launch amazing customer payment experiences across the platform
  • Partnering with Data Analytics and Product Managers to identify KPIs to focus on, running A/B tests to drive engagement and growth  
  • Working with internal teams like Live Ops, CS Ops, Social Media, Risk, Compliance, and others to understand and address failed customer interactions
  • Working with Analytics and Engineering teams to define, build out, and track KPIs to monitor and report out platform health and performance.

Job Requirements

  • Bachelor’s degree in engineering or business
  • Advanced degree in business management, marketing desirable
  • At least 2 years of technical product management in payment and/or banking
  • Deep knowledge of all aspects of payment processing including: card networks; card issuing, ISO8583 transaction processing, settlement and clearing, reconciliation, chargeback management.
  • Knowledge of EMV, Tokenization, Wallet, IoT is a plus
  • Good understanding of the Agile development process
  • Intuitive knowledge of technology and infrastructure, especially as it relates to financial services and payments is also a plus

Skills / Abilities

  • Being proactive, self-starter with a growth mindset and positive outlook
  • Product management, analytical, financial, strategic planning, and leadership
  • Excellent communication and interpersonal skills
  • Experience with growth hacking and running A/B tests
  • A passion for relentless execution and continuous learning
  • Comfort with working on ambiguous problems with incomplete data 
  • Fearlessness with asking questions and learning new things
  • Empathy and multicultural awareness – we have a strong culture of inclusion and wellness

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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