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Product Management 4 in San Jose at PayPal

Date Posted: 12/6/2018

Job Snapshot

  • Employee Type:
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Product Manager (PM) will report directly to the Product Leader Global Operations manager and will lead a range of multi-disciplinary projects. The Product Manager will be responsible for developing relationships across multiple domains and partners, writing the requirements (via user stories) and associated process maps, following Agile SCRUM methodology, developing the business case and leading the execution of the projects into a contact center environment. The Product Manager will have the responsibility of tracking and controlling the impact of projects to ensure there is not a negative effect to our customers, Teammates, or performance indicators for the operation teams’ impacted. Lastly the Product Manager will be responsible for ongoing to communication to stakeholders, peers and partners around the overall project health, backlog, and feature release schedule. Projects will typically have strong continuous improvement and process reengineering focus with elements of organizational design, change management and product development. The Product Manager will have experience in defining new system solutions to support the transformation of a business function and must have a range of experience covering: delivering requirements, building relationships with customers, partners and cross functional teams and leading system implementation projects. This particular Product Manager will focus on Global Operations Teammate tools with an emphasis on the back office (disputes and risk operations). SPECIFIC DUTIES: Development of a healthy backlog, Composition of Agile user stories, Define Business case for new system developments, Build business acumen through multiple forms of virtual interaction, Manage Stakeholder relationship in the Business and Technology areas, Implementation of projects into the contact center operation environment, Use of best practice project management methodologies, Monitor & control project performance, Lead a cross functional team of technical and non-technical team members, Drive key change initiatives across the business to improve process and ensure operational effectiveness, Identify opportunities to enhance customer service through technology, Reporting on project status, Manage business prioritization against development capacity and Other duties as assigned

  • Strong Technical/Analytical Skills
    • Understanding of software development lifecycles
    • Requirements development and documentation
    • Problem solving skills
    • Process development and documentation
    • Ability to overcome challenges
    • Technical Savvy
  • Proven Project Management capability
    • Planning & scheduling ability
    • Management of project resources
    • Ability to identify and manage project risks and dependencies
    • Management of backlog prioritization and team capacity
  • Leadership and Communications skills
    • Strong leader
    • Stakeholder/relationship management
    • Ability to work with distributed teams
    • Clear and concise communicator
    • Ability to communicate clear complex ideas in simple terms
    • Able to work autonomously to achieve business goals
  • Strong Business Acumen
    • Business case development
    • Understanding of business metrics and KPIs
    • Ability to link projects to business benefits
    • Good understanding of Contact Centre operations environment
  • Demonstrates Drive and Innovation
    • Passion and commitment
    • Ability to identify new ideas and address problems
    • Proactive Self starter who can set their own direction
  • Familiarity with Agile Development Methodology is a plus
    • Has a working knowledge of Agile Methodology and its principles


  • Minimum of BA/BS degree, Post Grad or Masters preferred
  • Formal Project Management Qualification (PMI/PRINCE) an advantage


  • 8+ years related professional experience or Master’s degree and 6+ year experience within a multinational/Global, fast moving operation, with experience of contact centre environments

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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