Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Business Title: Product Champion, Enablement Pods Hiring Manager: Varun Kumar, Director, Global Marketing Operations Transformation & Enablement

Business Context:

Today, PayPal is operating in a more dynamic market, with more capable competitors than ever before. To meet our ambitions for democratizing access to the digital economy and financial services, we need to play our very best game. That’s why PayPal is transforming its business to be more customer centric and global in mindset to solve customer problems. Alongside Sales and Product functions, the Marketing function will be central to this transformation. Its ambition is to create and embed a bold new operating model that will position PayPal to compete and win in the market. It will empower marketers on the frontline and our Marketing function more broadly with the knowledge, skills, platforms and capabilities to do exceptional work.

The Team – Global Marketing Operations Transformation & Enablement:

Historically, all Regions (NA, EMEA, APAC) have run separate Marketing functions and have had different operational set ups. As part of the Global Marketing transformation program, all regional teams have been consolidated in to one and the new Global Marketing Operations Transformation & Enablement team has been established. The Global Marketing Ops Transformation & Enablement team are tasked with designing and driving this bold new operating model, establishing a blueprint for the future where people, process and technology come together as one. Creating new ways of working that elevate our ability to deliver our marketing plans and innovate continuously. The team are very well regarded, highly skilled and innovative with over 220 full time and agency support staff building our organization structure, process and technology for change. For you to succeed on this team it is important for you to be comfortable working with a high degree of autonomy, to continuously learn and have a curious mindset, to understand and help drive a DevOps Culture, to be proactive, collaborative and to have a sense of humour (optional).

Location: San Jose, London, Bangalore

Travel: Main destinations will include San Jose (Global HQ) & Global Hubs: New York, London, Singapore.

Job Description, T-Profile:

Breadth Type: Narrow

• Technology Architecture and Development

 Depth Type: Deep

• Product Management and Behavior Driven Development (BDD)

What will your week look like?

You know the internal and external customer more than they know themselves. Day after day you articulate clear customer propositions using Test Driven Development (TDD) and Behavior Driven Development (BDD). Clear articulation gets the team aligned, gives team clarity with a groomed backlog and Weighted Shortest Job First (WSJF) prioritization becomes a walk in the park. You treat your team members as customers and thus get immersed in their work to understand the pain points and come up with enablement features for the team. You know a magical experience for your team members is the only way to get a magical experience for our customers. You enable the team to constantly make the right decisions using customer-centric measures.

Skills to be used: Lean Product Management, Specification by Example – Gherkin, Writing Effective Features and User stories

What will your quarter look like?

You are focused on evolving customer value propositions and shape your goals based on customer experience with an “employee-first” mantra. You are enabling everyone everywhere to challenge the propositions. You are a big fan of the product blueprint. The blueprint is crystal clear for you and you have a simple but continuously updated diagram to make it crystal clear for anyone else. You have made and delivered a measurement framework comprised of Leading and Lagging indicators aligned with strategy. This measurement framework ensure team are delivering value. Teams love this transparent framework for decision making – it’s invaluable. You organize planning events and keep the backlog groomed for just enough roadmap runway and manage queue length like a pro.

Skills to be used: Customer Experience, Basic Enterprise Architecture, Organizational skills, Roadmap management, Metrics management.

What will your year look like?

You embody coaching and not gatekeeping. You know software development is a knowledge acquisition exercise for the team. The team is now working autonomously, enabled by your coaching combined with the product blueprint, and the knowledge shared with everyone in the team. They can come up with propositions themselves and test against the Measurement framework to test if hypotheses behind propositions are valid or not. These propositions which team comes up with are loved by your customers. And above all, you have embedded a Product and Platform mindset across the teams you have worked with.

Skills to be used: Coaching, Training and Communication skills. Team Management. Internal & External learning & prototyping new ways of working.

Education & Experience required:

• Innovation, Design or Product management degree with some Computer engineering education / certifications / experience.
• Multiple year experience in delivering engineering focused products in Agile and Lean environment.
• Essential experience in managing multiple small/medium workstreams in parallel. 

Key Stakeholders & Relationships:

• Global Go To Market & Global Marketing, Growth, Channel Planners, Paypal.com, Creative Lab
• Offshore Dev Teams, Campaign Delivery Experts, Process Design Devs, Enablement Pods
• Agencies & Partners: Multiple

PayPal Behaviours:

• Deliver Stand out Results – develops decisive strategies that deliver tangible results
• Execute Well – focuses the business area on strategic priorities; operates clear, simple systems
• Compete to Win – identifies consumer and competitor focussed business opportunities
• Innovate – leads effectively in a dynamic, fast-changing environment; challenges convention
• Enable and Grow Talent – builds capability and a succession pipeline
• Lead Completely – contributes to the business leadership agenda; sets business area vision
• Navigate the Matrix – organisational awareness, engages widely with peers and seniors across PayPal

What we offer?

• Be a part of a dynamic company helping shape the commece landscape
• Concrete experience with strategic thinking and on-the-ground drive and execution
• Future career opportunities with international exposure via PayPal’s network of global locations
• A supportive environment that allows our employees to thrive and learn

Interested?

From the moment that you join our team we aspire to make your employment experience an outstanding and engaging one. We are passionate and proud of our company. It is this vigor and attitude that helps us execute well, every day. If you are enthusiastic and thrive in a collaborative and friendly environment then we invite you to learn more, explore opportunities, and discover a place for you.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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