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Policy Testing Lead in Timonium at PayPal

Date Posted: 6/26/2020

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal’s Global Collections First Line of Defense team is seeking a Global Collections Policy Testing Lead to design and implement monitoring for Global Collections processes. The Policy Testing Lead will work with the Global Collections Policy Governance Manager, the Global Collections Operational Excellence team, as well as other internal stakeholders to establish, design, and execute monitoring and testing of critical Collections processes and associated controls.

Job Responsibilities

  • Execute Control testing reviews with limited supervision including assessing key risks and evaluating associated control design and effectiveness. Participate in related meetings and complete all required documentation that supports the work performed in accordance with methodology requirements. Attention to detail and quality are key requirements.
  • Communicate test results in an effective manner with Credit Risk Governance, Compliance, Legal and Business management both verbally and through written Testing reports. Draft issues, reports and prepare planning memos, process narratives, flow charts, lead sheets and Sample Rationale documents as well as other test related material that requires minimal editing.
  • Recommend ratings for both issues/test findings and reports based on the work performed considering the risk presented to the entity and overall to the institution.
  • Build effective relationships with colleagues to enable partnership and collaboration for control related matters.
  • Identify the root cause for the identified gaps, regulation policy and/or internal control deficiencies. Be able to present suggestions for process improvements, associated corrective action as well as evaluating the timeliness and proposed remedial actions by management.
  • Manage review hours to deliver work on time and in accordance with the agreed upon budget. Recommend opportunities to update the test plan based on observations during execution of test work.
  • Identify opportunities to enhance operational efficiency and effectiveness both for processes being reviewed and Process Monitoring or Testing Methodology.
  • Participate in special projects or ad-hoc assignments on an as-needed basis.

Job requirements

  • 3+ years of relevant progressive testing and or auditing experience with a focus on identifying gaps/risks and evaluating control design and effectiveness.
  • Solid foundational knowledge of planning and executing tests focused on control design and effectiveness.
  • Ability to work with large volumes of data; extract and manipulate large datasets using standard tools such as SQL and SAS.
  • Solid working knowledge of Microsoft Office specifically Excel and Word.
  • Understanding of Credit Risk business processes, including the applicability of key laws and regulations.
  • Proactive approach to enhancing insurance and/or investments industry and related product knowledge to ensure compliance test efficiency and effectiveness.
  • Ability to assume ownership of assigned tasks and deliver a quality product within the agreed framework including the hours allocated.
  • Able to demonstrate through experience how a proactive approach or initiative has been taken to meet an agreed timeline or job requirement.
  • Ownership for accurate documentation reflective of the work performed and supportive of the conclusions reached.
  • Effective time management with the ability to coordinate and prioritize multiple and competing priorities.
  • Strong verbal and written communication skills with the ability to clearly articulate questions, provide management with relevant information and respond to any questions they may have. Demonstration of knowledge courage; able to take a position and influence management.
  • Ability to establish effective working relationships with colleagues and peers. Ability to demonstrate collaboration and partnership and actively promote teamwork.
  • Ability to consistently meet deadlines and work additional hours where required.
  • Ability to maintain confidentiality in all aspects of job.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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