Payment Operations Specialist - 5 in Bangalore at PayPal

Date Posted: 6/25/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a teammate in Global Exceptions Operations, your primary responsibilities will be supporting a variety of tasks related to transaction processing, exception processing and research. By utilizing the latest in modern communication and technology tools, you will demonstrate judgment and initiative while working Customer Solutions service request queues, researching, reviewing and resolving transactions, and communicating with internal and external customers. It is imperative that you provide our customers with predictable, compassionate, and timely resolution to their questions and inquiries. A teammate within Global Exceptions Operations exhibits an unwavering attention to detail and a deep understanding of the transaction implications to customers. A Global Exceptions Operations teammate also exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment. Duties: • Responsibilities may include working Unclaimed Bank Queue, ACH, Check queues, emails and service requests, as well as other related processing on a daily basis as assigned • Meet productivity and quality standards while working in assigned queues. Meet or exceed service levels regarding processes supported by the Department Accurate tracking of production vs. time spent • Effectively identifying problems and issues by performing relevant research using the appropriate tools • Analyze account history and trends to take appropriate action on accounts. Continually monitor cases to identify trends and notify management of information • Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues

Job Requirements

  • Strong verbal skills for communicating with other internal groups and external vendor contacts
  • Strong written (email) communication utilizing proper grammar and punctuation
    Detail orientation and ability to research and analyze data for posting funds and transactions to customers’ accounts
  • Familiarity with payment processing and/or posting of funds to customers PayPal accounts
  • Ability to learn and adapt to new software technologies
    Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel).
  • Engage in critical thinking as relates to the review of accounts – understanding the Company and Regulatory Rules as they apply to PayPal accounts.
  • Requires broad base of PayPal tools, processes and products. 
  • Ability to work independently on critical, compliance related account review
  • Ability to maintain high standard of accuracy and consistency on an ongoing basis
  • Proficiency in Excel basic processes – required
  • Ability to thrive in a fast paced environment while maintaining task routines
  • Ability to meet production expectations while performing additional tasks as needed after proper cross training

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.