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Pay Later Success Manager in Timonium at PayPal

Date Posted: 2/5/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Pay Later Merchant Success Manager will join a newly-formed team committed to ensuring key merchants have a best in class experience with PayPal’s Global Pay Later (GPL) and PayPal Credit (PPC) products from initial launch throughout the entire relationship. The Pay Later Merchant Success Manager position is a high-profile customer-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to operationalization.

The Pay Later Merchant Success Manager will join a newly-formed team committed to ensuring key merchants have a best in class experience with PayPal’s Global Pay Later (GPL) and PayPal Credit (PPC) products from initial launch throughout the entire relationship. The Pay Later Merchant Success Manager position is a high-profile customer-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to operationalization. 

 

  • Build out a success management practice for GPL and PPC to foster long-term merchant relationships, build long term growth and provide ongoing value to all pay later merchants.   

  • Coach merchants on pay later integration, resolve escalations and provide ongoing marketing best practices and optimization recommendations to enable merchants to drive usage, increased sales and conversion when promoting pay later programs.   

  • Build relationships with merchants to gain insights, competitive intelligence and deeper opportunity to increase growth for Global Pay Later and PayPal Credit while also providing differentiated support to merchants. 

  • Collaborate across GPL and PPC Merchant teams and broader enterprise marketing and GTM to deliver best in class, cohesive programs to merchants. 

  • Track trends and monitor volumes for key merchants  

 
  

Experience & Skills: 

  • Adaptability to changing business objectives and constraints 

  • Merchant program and relationship management experience  

  • Great cross-functional communication skills 

  • Excellent written, verbal and non-verbal communication 

  • Excellent organizational and time management skills 

  • Strong analytical thinking and troubleshooting abilities 

  • Bachelor's degree, with minimum of 4 years of merchant management experience or similar relationship management experience 

  • Proven ability to oversee and develop growth strategies and execution 

  • Demonstrated capability to deliver against aggressive goals 

  • Strong financial skills & P&L management experience 

  • Proven track record of collaboration and influence in a matrixed environment 

  • Strong sense of urgency and the ability to “get things done” across matrixed organization 

  • Bachelor’s Degree, with MBA degree preferred 

 


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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