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Partner Account Manager in Omaha at PayPal

Date Posted: 4/10/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Partner Manager (PM) position is a critical component of the PayPal Channel Partner Team. Partner Managers are responsible for the day-to-day aspects pertaining to the NA Partner portfolio. The PM will be working proactively to find efficiencies to improve the partner experience and internal procedures. The PM will serve as a subject matter expert (SME) on PayPal operational processes, procedures and policies. In this primary role, the PM becomes the client expert on its business, its internal operations, business opportunities and product needs. The Partner Manager role will require tight coordination with a wide range of PayPal teams, including: Strategic Client Services, Large Enterprise Team, Channel Sales, Technical Integration, Technical Account Management, Telesales, Product, Legal, and Global Risk Operations.

  • Own partner inquiries for an account portfolio comprised of but not limited to Shopping Carts, Platforms, Financial Institutions and System Integrators.
  • Respond to service requests by serving as a point of resolution for partner inquiries.
  • Serve as a high level contact/consultant for PayPal’s North America partners.
  • Understand account portfolio’s business models and product needs by conducting Business profiles and reviews.
  • Represent the voice of the customer.
  • Ability to multi-task: work on numerous projects and partner inquiries/research simultaneously.
  • Identify and mitigate risk on behalf of the company.
  • Monitor account activity and review the value of services provided so as to recommend efficiencies and opportunities for improvement.
  • Build and enhance key account relationships through effective communication by phone (high volume out bound calls), email and on-site visits.
  • Serve as the product consultant and subject matter expert on PayPal operations processes, procedures and policies.
  • Develop and maintain cross-functional proficiency within selected departments, including Product information and Risk Operations.
  • Exercise judgment in the examination, interpretation and in making decisions concerning the resolution of problems to prevent monetary losses.
  • Provide feedback to management regarding necessary changes and updates; including policies, upgrades and customer care issues.
  • Serve as the focal point for all information and communication on critical operational issues and act as the service contact for all operational areas (technical, workflow, customer support, risk, billing, etc. issues)
  • Train and educate on PayPal’s products, features, tools and processes.
  • Understand and communicate the Partner Program components and educate partners on the use and content of the Partner Directory, Partner Portal and partner communications.
  • Collaborate with cross functional teams to deliver integration and certification requirements.
  • Work with multiple product and technical teams to drive resolution to pain points, product gaps, feature requests, bugs and technical escalations for all supported segments.
  • Understand specified partner and developer relationships and integrations to offer appropriate resolution to their top merchants.
  • Requires 3 - 5 years direct sales experience

Education

  • Bachelors degree or equivalent

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0043853

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