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MTS1, Software Engineer in San Jose at PayPal

Date Posted: 1/11/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Payments Operations is a systems engineering discipline that effectively provides 24x7 operations support for mission-critical Payments Systems that are highly scalable (serving billions of payment requests), continuously available, distributed and fault-tolerant systems. Payments Ops team ensures the Continuous Availability of PayPal’s Payments Systems by using best in class Alerts Management System, well established Process Frameworks followed for bug and site-related incident triages, automated Corrections procedures to mitigate the incidents if they do occur in order to help scale Payments Engineering teams to deliver with high velocity and excellent code quality.

  • Actively monitor and detect any systems issues and application events within the Payments domain.
  • Work independently and with others in the team to triage and help remediate Payments production systems and application incidents. Practice sustainable incident response and blameless post mortems. Add and/or upgrade relevant monitoring procedures for each incident.     
  • Develop and enhance production monitoring and management capabilities leveraging existing platforms and tools.
  • Work with the established cadence within the established SLAs for troubleshooting, escalating, and resolving critical site incidents related to Payments Systems.
  • Identify recurring system and application issues and work with all teams and stakeholders in investigating and resolving any issue. Perform Root Cause Analysis and ensure that Engineering teams add automation for any such recurring issues.      
  • Contribute or build from scratch applications to help our automate operations to help Engineering teams operate efficiently on a day-to-day basis.
  • Understand PayPal’s basic production system architecture and design in order to better align improvement strategies to operational procedures.
  • Engage in and work with different teams to help improve the whole lifecycle of services — from inception and design, through deployment, operation and refinement.
  • Help aid with the reduction of failed customer interactions.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0040886

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