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Mobile Device Management Administrator in Shanghai at PayPal

Date Posted: 3/22/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The role will design and support hardware, software, and cloud services to help deploy, manage, track, and audit mobile devices. The MDM Administrator will act at the Teir-4 level and is responsible for system architecture, tracking, and troubleshooting mobile devices and administering the AirWatch cloud environment for our business units. This individual manages, maintains supports, troubleshoots and optimizes the mobile cloud environment, its related mobile devices, and suggests adjustments and new system designs for future needs. The Mobile Device Administrator ensures that all mobile devices and activations are in compliance with policies and procedures.

         Mobile Device Management Administrator

Information Systems

An International company, located in San Jose, Ca., is seeking a Mobile Device Management (MDM) Administrator


The role will design and support hardware, software, and cloud services to help deploy, manage, track, and audit mobile devices. The MDM Administrator will act at the Teir-4 level and is responsible for system architecture, tracking, and troubleshooting mobile devices and administering the AirWatch cloud environment for our business units. This individual manages, maintains supports, troubleshoots and optimizes the mobile cloud environment, its related mobile devices, and suggests adjustments and new system designs for future needs. The Mobile Device Administrator ensures that all mobile devices and activations are in compliance with policies and procedures.

Responsibilities:

Responsible for tracking of device inventory in the MDM cloud environment and performing audits of the AirWatch system.
Telephone, e-mail and on-site problem diagnosis and resolution.
Systems Administration of the MDM AirWatch cloud. 
Administering and maintaining of the AirWatch Installation and configuration systems with level 4 support. Be a mentor and work with other vendors and on-site vendors that support the MDM, Microsoft Office 365, and telecommunication systems.
Enforce mobile device policies and procedures in the MDM AirWatch environment.
Provide support for loading commercial off-the-shelf and in-housed develop mobile applications into the AirWatch application catalog and help deployment of those applications.
Liaison with business units and AirWatch consultants for installations, deployments and, troubleshooting of new AirWatch releases and also evaluate new OS mobile device releases for IOS, Android, macOS, and Windows.
Respond to requests from internal and authorized external business units in a timely manner.
Prioritize and execute tasks in a time-sensitive environment.
Ability and desire to conduct research and resolve tickets from the end user community for mobile device issues and new products.
Work with a team of engineers to plan, design, develop, build and deploy new MDM solutions.
Interface with the Microsoft Office 365 cloud with ActiveSync in the current AirWatch cloud and support the development of new MDM non AirWatch solutions.

Requirements/Experience:

AirWatch Professional Certification preferred + minimum four years of relevant work experience with mobile devices.


Microsoft Office 365 MCSA certification preferred
Knowledgeable in managing iOS and Android devices


Experience Windows server 2008/2012 installation and maintenance

Experience with Mobile Threat Protection Platforms Symantec preferred


Excellent teamwork, time-management and organizational skills.


On-call and available to independently monitor requests after-hours/weekends.


Perform other duties as deemed necessary and assigned by the customer and management


Strong interpersonal skills and problem-solving abilities.


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0041120