Mid Market Relationship Manager in Shenzhen at PayPal

Date Posted: 11/11/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Shenzhen
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/11/2019
  • Job ID:
    R0048820

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Relationship Management: 1. Develop an outside-in-view of the Merchant’s e-Commerce business; the key drivers of their growth & the pain points where they need support. 2. Daily engagement with Mid Market key merchants, help them expand cross border business on PayPal, achieve business targets, such as TPV (total purchase volume), revenue target, and engagement rates (churn rate); 3. Maintain best in class PayPal product integration standards to help merchants optimize their e-Commerce sales performance. 4. Responsible for cross-selling and upselling PayPal’s new product and services 5. Increase PayPal share of check-out against other payment options in B2B merchants; 6. Helping B2C merchants to grow further with mobile, social, and digital and e-commerce capability; 7. Collaborate with marketing, channel partners, risk management and business supporting team to promote the key solutions; Team Management: 1. Mid Market RM team management, including daily and weekly sales review to achieve individual and team sales targets,; 2. RM team merchant profile collection and analysis. Make the action plans and lead the team to implement the action to achieve the target; 3. Build and lead an effective team with a consistent view of value and work ethic; 4. Conduct management responsibilities in the daily work on performance management, team member coach and development, team attrition management.

Develop an outside-in-view of the Merchant’s e-Commerce business; the key drivers of their growth & the pain points where they need support. Daily engagement with SMB key merchants, help them expand cross border business on PayPal, achieve business targets, such as TPV (total purchase volume), revenue target, and engagement rates (churn rate); Maintain best in class PayPal product integration standards to help merchants optimize their e-Commerce sales performance. Responsible for cross-selling and upselling PayPal’s new product and services Increase PayPal share of check-out against other payment options in B2B merchants; Helping B2C merchants to grow further with mobile, social, and digital and

e-commerce capability;

Collaborate with marketing, channel partners, risk management and business supporting team to promote the key solutions;

Team Management:

Mid Market RM team management, including daily and weekly sales review to achieve individual and team sales targets,; RM team merchant profile collection and analysis.  Make the action plans and lead the team to implement the action to achieve the target; Build and lead an effective team with a consistent view of value and work ethic; Conduct management responsibilities in the daily work on performance management, team member coach and development, team attrition management.

Basic Qualification:

Bachelor’s Degree or above preferred; 8 years’ work experience in the Payment Industry, Financial Services, IT solutions, e-Commerce and Digital Goods; 3 years people management experiences; Expertise managing top customer portfolio, e-commerce and/or cross border digital payment; Proven success record in business development and relationship management. Good interaction with merchants and sales team members on daily basis and help them develop new skills and solve their problems. Strong PC skills and office software, especially PowerPoint & Excel.

3. Ability to respond quickly in aggressive commerce environment;


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0048820