Merchant Technical Services Engineer in Dublin at PayPal

Date Posted: 6/23/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Troubleshooting website integrations for merchants and developers globally, with focus on French market.

A typical day for the Merchant Technical Services Engineer will include:

  • Working directly with developers, merchants and internal teams on post integration issues to provide technical support, consulting and best practices. External customers contact through tickets. Internal customers use different contact avenues depending on priority.
  • Conducting test scenarios for technical issues with code, software, hardware, devices and endpoints.
  • Installing and configuring test environments, payment APIs and ecommerce products.
  • Communicating technical issues to PayPal merchants and internal departments.
  • Identifying irregularities in functionality and unexpected behaviors with PayPal products and services.
  • Developing in-depth technical information (sample code, white papers, FAQs, snippets) for distribution to PayPal merchants.
  • Developing and conducting demos of PayPal product functionality.
  • Participating in the development of tools, systems and processes to improve product supportability.
  • Taking part in weekend on call rotation responsibilities.


What does Success Look Like?


  • You have achieved goals and objectives set for the team and for you for the given time period.
  • You have provided best in class white glove customer experience.
  • You have made sure all our contact avenues are covered (community forum, phone line, ticket queue)
  • You have prioritized the incoming contacts by severity and TPV impact, addressing them with the agreed Service Level.
  • You have escalated any potential bugs to the Product Development teams.
  • You have communicated with your team to ascertain synchrony on current contact drivers.
  • You have conveyed your learnings from the cases you had worked to the rest of the team, potentially by creating/updating training material.
  • You have followed up on internal stakeholder cases to confirm successful resolution.
  • You have gained appreciation and respect of your team and our stakeholders as an expert in the product you support.


About You:


  • 2+ years of experience in web development and/or technically oriented customer service.
  • Fluent written French. Advanced English competency.
  • BSc degree in an IT-related field or equivalent experience.
  • Experience with software application debugging and troubleshooting
  • Experienced in two or more of the following: 
    Java, Objective C / Swift, C#, PHP, NodeJS, HTML, JavaScript, JSON.
  • Understanding of REST
  • Understanding of Linux/Unix commands
  • Understanding of basic SQL Commands
  • Solid Understanding of Firewalls, proxy, HTTP Errors, server side errors, TCP/IP


You Might Also Have:  

  • Experience in any of: XML, Python, AngularJS, SOAP.
  • A portfolio of achievements and projects that represent you as an accomplished coder.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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