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Merchant Solutions Specialist-1 in Shanghai at PayPal

Date Posted: 11/16/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Shanghai
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/16/2020
  • Job ID:
    R0060216

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Inside Sales, Inbound Sales Rep.

PayPal currently seeks a hard-working and motivated Sales Specialist to join the Inbound PayPal team based in Shanghai, China.  The online and offline merchant solutions that we offer help empower small and medium businesses with the means to accept an increasingly wide range of payments from their customers. We are looking for a candidate with a history of exceeding expectations and positively separating themselves from the competition.  The ideal candidate is capable of efficiently balancing a large volume of inbound calls and chats from new merchants with consistent follow-up of existing merchants until their payment solutions are integrated.  This candidate must be able to effectively communicate, identify and solve problems, and provide confident product recommendations in a fast-paced environment.  English language proficiency is required.

This role will be based in Shanghai but will be selling to the markets of Southeast Asia outside of China.

Responsibilities:

  • Receive a high volume of inbound calls and chats from merchants who have a payments need or require assistance
  • Consistently follow up with in-flight opportunities until products are “live-to-site”
  • Develop exceptional relationships with business owners by building rapport and developing trust to understand their specific challenges
  • Be an expert in the suite of merchant solutions PayPal offers, and be able to identify which solutions solve the merchant’s needs
  • Listen attentively to customer needs and concerns; demonstrate empathy while overcoming customer objections
  • Understand quickly which sales opportunities to close internally and which to send to specialists in another area
  • Demonstrate a strong ability to close the deal while maintaining a high level of customer satisfaction
  • Meet and exceed established productivity goals
  • Utilize Salesforce to log, track, and maintain customer records
  • Collect and share merchant insights with Marketing, Product, and other departments
     

Qualifications:

  • Bachelor’s degree required
  • A track record of success in over-achieving vs. goals or quotas
  • Superb interpersonal skills and the ability to build relationships and trust quickly over phone and chat
  • Is passionate about helping small business, and loves to work with business owners on phone and chat
  • Highly competitive with a fire burning inside
  • Top notch listening and communication skills, both verbal and written
  • Self-motivated with a tenacious drive to be number 1
  • Self-starter; strong work ethic; eager to crush sales goals
  • Demonstrated proactive approaches to problem-solving in order to close the business
  • Highly resourceful team member with the ability to be extremely effective both independently and as part of a sales team
  • Strong Proficiency in English (written and spoken)

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

R0060216