Merchant Risk Consulting Consultant in Chandler at PayPal

Date Posted: 7/26/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Chandler
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/26/2018
  • Job ID:
    R0035693

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

A typical day for the Merchant Risk Consulting Consultant
• You will conduct a holistic risk review of Merchants in the Business Seller Segment through various workflows. (including but not limited to case, phone, email, PET channels)
• Your holistic review will include a balanced approach of assessing risk and the merchant experience.
• You will interact proactively and educate the merchant while making strong decisions which will balance Risk and Experience.
• You will be working independently and within a team environment to serve as a credible partner that makes sound decisions.
• You will drive stronger Merchant engagement through your interactions with our customers.
• You will take ownership of impact of your decision and the overall merchant experience.

What does Success Look Like?   


Holistic Review 

•Your critical thinking is E2E to understand the full Merchant Life Cycle evaluating Identity, Intent, Business Model, and Financial Stability of our merchants.
•You develop the full “merchant story” within your review process to validate and understand the Merchants situation.
•You wear several “hats” - Risk, Relationship Manager, Sales, Negotiator, and Investigator
•You will work towards understanding Industry risk idiosyncrasies
•You are working to have Global awareness of process alignment and economy implications
•Merchant Education 
•You always put yourself in the merchant’s shoes and act as a strong partner.
•You have the ability to effectively communicate outcomes, build relationships and consult with our Merchants.         
•You Might Also Have  
•An ability to be comfortable working within ‘gray’ areas of policy where outstanding decision making quality is present.
•An ability to learn and adapt to new software technologies.
•The ability to work independently with a strong drive for results.
•Experience with conflict management and interpersonal skills


Requirements

•HS Diploma or equivalent work experience
•8+ years related experience: 3+ year experience preferred in one or more of the following areas: Customer Support, Financial Services, Fraud Investigation, Credit Risk, Transaction Processing, or Chargeback Processing
•Proven customer communication experience (Email & Phone)
•Fluent in English and regional language (optional)
•Local market talent requirements may apply


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0035693