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Merchant Operations Specialist in San Jose at PayPal

Date Posted: 11/20/2020

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 305 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Honey is a fast-growing company based in Los Angeles, and we’ve recently joined the PayPal family to help supercharge our mission of creating fairness and value for everyone. We’ve built a community of over 20 million online shoppers and use the collective insights of our members to power an online shopping platform that allows everyone to shop smarter, together. With that, we are excited to say we’re hiring! We are actively seeking a Merchant Operations Specialist to join the Revenue Team in our Santa Barbara office.

Merchant Operations is a support mechanism within Honey whose primary responsibility is to support Honey’s merchants and products while being innovative, solution-oriented and always working to deliver the best merchant and user experience possible. We provide operational support to all of Honey’s merchants, ensuring our users and merchants are provided with a world-class experience. We do this by working closely with and supporting internal teams at Honey and by acting as the first touchpoint, where we support processes from setting up stores to mitigating merchant issues (termination, rejection, cancellation, migration etc) in order to capture additional revenue. 

What You’ll Do: 
  • Support initiatives and special projects led by Merchant Operations Manager
  • Analyze store performance to detect issues 
  • Investigate store checkout issues, gaps in tracking, and managing coupon sources
  • Manage all tracking link creation, migration, upkeep and removal to support Honey’s monetization effort
  • Manage prospecting emails and portray the value of Honey to Merchants, the start of the client journey 
  • Troubleshoot coupon code and sale ingestion and determine solutions for optimal ingestion and display
  • Provide support to the outsourced Deals Team
  • Identify process improvement, workflow operations, and complete new projects and audits as they arise
  • Consistently deliver on short term and long term deadlines 
About You:
  • Bachelor’s Degree in Communications, Marketing, or Business
  • Great attitude and willingness to learn
  • Strong communication 
  • Work collaboratively with others 
  • Problem solver with a contagiously positive attitude
  • Detailed and process-oriented
  • Proactive and seeks meaningful feedback
  • Participates and engages in team work + dynamic 
Nice to Have:
  • Familiarity with email ticketing platform
  • Familiarity with Periscope
  • Familiarity with JIRA

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at