Merchant Health Outreach Specialist in Dublin at PayPal

Date Posted: 9/4/2019

Job Snapshot

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 286 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Merchant Health Outreach Specialist is a fundamental component of the PayPal Merchant Services Organization. As a Merchant Health Outreach Specialist your core responsibility will be around Research, Development and Retention outreach campaigns within the Merchant Operations segment. The objective of this role is to contact a specific group of merchants in an effort to profile their business, protect PayPal revenue & prevent churn, execute opportunities to cross sell or up sell, gather feedback on pain points, and deliver an educational message on Risk & Compliance Policy or new PayPal products. The Merchant Health Outreach Specialist is responsible for providing primary outbound telephone and email support to merchants within the Merchant Operations segment or from a target list supplied by our Program Management Organisation. The Merchant Health Outreach Specialist will be required to have a strong knowledge of PayPal products and tools in order to provide consultative advice to customers during specific outreach programs. A Merchant Health Outreach Specialist must also be capable of supporting and troubleshooting PayPal Product issues as well as provide information and support regarding PayPal risk & compliance policies, practices and assist in determining resolution for customers. The position is expected to assist in the acquisition of supplemental information from the merchant that will enable us to profile their business to identify opportunities and enable appropriate Risk & Compliance management.

Language Requirement

Fluent English with either one of the following:

  • French
  • Spanish
  • Italian
  • Dutch
  • Swedish

Specific Duties:

  • Deliver on Outbound campaign objectives within the agreed deadlines
  • Provide high volume outbound calls/outbound emails on a daily and consistent basis
  • Document all interactions correctly in CRM tools to ensure data integrity is maintained at all times
  • Provide qualitative updates on Merchant pain points and product optimisations
  • Identify growth opportunities throughout Merchant interactions in order to lead pass or convert them to opportunities
  • Design & execute treatment plans in order to prevent churn & decline and enable future growth
  • Provide consultative advice on new products or features that would benefit the Merchants through Up sell or Outreach campaigns
  • Engage with merchants on new products during pilot phase in order to gather feedback
  • Ensure that new clients are familiar with PayPal procedures and processes that will impact their ability to manage their on-line businesses.
  • Assist the merchant in the selection of the correct PayPal product for his business needs.
  • Responsible for attending ongoing training and developing knowledge in all areas of the department as well as industry knowledge relating to small businesses, risk management and on-line business practices


  • Strength in solution-based selling and relationship management skills.
  • Passion for working in a fast paced and ambiguous environment
  • Results-oriented to meet and exceed assigned financial and customer satisfaction goals.
  • Demonstrate a competitive spirit and thrive under pressure, always striving to be the top performer
  • Understanding of what information is required from a merchant to create a value proposition
  • Ability to work in a dynamic environment with competing priorities – able to shift focus based upon organizational needs
  • Team player with demonstrated ability to execute across a cross-functional team
  • Strong working knowledge of PC & internet-based applications
  • Ability to make sound, logical decisions while demonstrating a strong sense of responsibility, confidentiality and professionalism.
  • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer
  • Proven track record in achieving targets
  • Ability to operate with minimal supervision and be motivated to find solutions to problems as they occur


  • Min. Leaving Certificate or equivalent required
  • Bachelors Degree or equivalent work experience preferred
  • 2+ years relevant experience required
  • Min 18 months B2B sales experience, ideally within the Financial Services or Digital Sales space

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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