Merchant Business Operations Program Mgr in San Jose at PayPal

Date Posted: 7/9/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

At PayPal, we are reimagining money, democratizing financial services, and giving people more ways to safely connect to their money and to each other. We are purpose-driven and looking for people who want to join us at the forefront of the digital payments revolution. 

Diversity is a key part of everything we do.  Our purpose - democratizing financial services and empowering people and businesses to join and thrive in the global economy - is the core value behind our work.  From hiring to training to career development and leadership, we recognize the power of blending diverse mindsets and ideas.  We are energized and excited by the many product opportunities that emerge from our blended product teams.

Within the Merchant organization, we are focused on building long-term, multi-product relationships with our merchant partners.  We do this by enabling them to run and grow their businesses globally, improving the customer experience, introducing optimizations and designing innovative solutions for merchants and partners.

We’re looking for people who share this vision to join the Merchant Business Operations team. 

This is a small team of people who are nimble, creative and driven.  We’re excited to solve puzzles, energized by obstacles, fascinated by people, and fearless when it comes to trying new ways of working.  As a member of the Merchant Biz Ops team, you would partner with others to support the team’s key responsibilities:

  • Supporting and enhancing cross-functional collaboration by facilitating conversation, building relationships (and along with that, consensus), while maintaining a holistic view and continued alignment across the organization.
  • Establishing and leading business operating cadence/rhythms, always looking for ways to improve and streamline with an eye on increasing productivity and team engagement.
  • Identifying and implementing exciting new initiatives (develop, champion, and launch).
  • Acting and operating as an internal consultant, working directly with multiple stakeholders, management, and various teams to optimize team performance.
  • Acting as Project Managers and taking ownership of specific/key projects/ programs.  (Full cycle: business case, scope, cost, schedule, action cycles, risks, issues, decisions, interdependencies and milestones.)
  • Implementing and maintaining resource management system to effectively manage resource utilization.
  • Maintaining harmony and ensure shared responsibility of business objectives with focus on team development and employee career growth.
  • Partnering with leaders within Merchant on recruiting operations and new employee onboarding and training programs.
  • Collaborating on the continued development of meaningful training and growth opportunities.
  • Creating, managing and maintaining specific communications and cadence for All Hands meetings, team meetings, and ongoing communications.
  • Developing strategic change and drive change management and business transformation efforts.

What type of experience / skills are we looking for?

Key Competencies:

  • Program Management
  • Business Acumen
  • Systemic approach with a strong process mindset
  • Change Management
  • Organizational Agility
  • Ability to Influence with little/no authority
  • Presentation Skills
  • Self-drive and persistence

Pre-Requisite Knowledge & Proficiencies

  • Execution Excellence
  • Ability to handle multiple projects
  • Ability to lead through vision and values
  • Well-developed sense of urgency and follow through


  • BS or equivalent work experience
  • 2+ years’ experience in at least one of the areas - Strategy, Operations, Program Management or Project management
  • Demonstrated execution excellence (2+ years) in driving large scale programs/ projects that have multiple dependencies
  • Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Powerpoint, Word, Excel)
  • Working knowledge of analytics tools and applications (Excel, Tableau, SQL or similar)

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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