Merchant Account Management Manager in Dublin at PayPal

Date Posted: 5/30/2018

Job Snapshot

  • Employee Type:
  • Location:
  • Job Type:
    Account Management
  • Experience:
    Not Specified
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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We are seeking a Merchant Account Management - Manager to build, develop, and lead a team of Account Managers & Enterprise Account Managers whose responsibility it is to grow the PayPal business for our SMB & Large Enterprise Merchant base in CEMEA. The position is based in Dublin and is dedicated to Merchants in Benelux, Ireland & Nordics.

A typical day for the Merchant Account Management - Manager will include:

  • Managing a team of account managers/enterprise account managers, responsible for one or more verticals.
  • Acting as a focal point for specific region(s) within PayPal Merchant Operations with strong market understanding, which includes current market opportunities, risks and challenges. Communicating effectively of these market trends as a thought leader.
  • Monitoring of PayPal’s business against targets and resolution of issues that may arise.

What does Success Look Like?  

  • You are a role model for your team. You use your in-depth industry knowledge and merchant insights to position yourself as an expert in e-commerce and PayPal solutions, and demonstrate your ability for the management of merchant relationships and negotiation skills.
  • You have developed your team into a high performing team that meets or exceeds performance and revenue goals.
  • You have engaged and developed your direct reports by fostering an open collaborative environment where best practices are shared.
  • You conduct regular business reviews in conjunction with your account managers with top merchants to review performance and identifying new areas of opportunity.
  • You know and support company and departmental procedures; you regularly review and ensure that the Account Managers follow procedures, process flows and guidelines.
  • You establish relationships and engage with other people managers and key stakeholders in the development of new processes, products, and procedures through attendance at meetings and communication with management and other business units.
  • You participate in Account Manager Selection, internal talent movement, training needs assessment and closure of knowledge gaps. You support Account Manager Development initiatives.
  • You review, communicate and coach to daily performance, quality, behaviour and attendance standards at the individual and team level.

About You:

  • You have a proven track record of driving for results, meeting or exceeding sales revenue goals, productivity metrics and merchant satisfaction goals.
  • You live our culture: Collaboration, Inclusion, Wellness and Innovation.
  • You have a hands-on-mentality and you are an excellent people manager, inspiring people with your drive, energy and enthusiasm. Following a clear vision and strategy, you communicate and lead with a dynamic and convincing attitude.
  • You have a genuine interest for e-commerce and payments and a good understanding of PayPal’s value proposition.
  • You are fluent in English and knowledge of Dutch would be a plus.
  • You show strong leadership skills, combined with proven track record of holding teams accountable for end results.

You might also have:

  • Excellent interpersonal skills to work in a cross-functional team in a matrix organization.
  • Strong verbal and written communication skills with the ability to talk and present confidently in front of key internal and external stakeholders and senior management.
  • A truly international mind-set, experience working in an international environment with various cultures.
  • Excellent intellectual, analytical rigor and quantitative analysis capabilities.
  • An eagerness to learn, contribute and share knowledge – internally and externally.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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