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Member Experience Specialist-1 in Los Angeles at PayPal

Date Posted: 3/3/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Honey is a fast-growing company based in Los Angeles, and we’ve recently joined the PayPal family to help supercharge our mission of creating fairness and value for everyone. We’ve built a community of over 20 million online shoppers and use the collective insights of our members to power an online shopping platform that allows everyone to shop smarter, together. With that, we are excited to say we’re hiring! We are actively seeking a Member Experience to focus on the Member Experience Team.

About the Role: 

As a Member Experience Specialist, you'll educate our members on how best to use our tools, provide technical support, and collaborate with internal teams to create a world-class member experience. 


What You'll Do: 

As a Member Experience Specialist at Honey, you will: 

  • Communicate with members through email, chat, and social media to provide support for our extension, mobile app, and other money-saving tools; 

  • Provide feedback on how to improve current workflows and processes; 

  • Identify common issues and recommend product enhancements to our technology, product, and partnership teams; 

  • Collaborate on ad-hoc projects for new product launches and initiatives; 


About You: 

  • You have a Bachelor's degree or higher 

  • You communicate clearly and concisely 

  • You enjoy solving simple and complex issues 

  • You work collaboratively in a team environment and thrive on challenges 

  • You can communicate effectively with people at all levels of the organization 

  • You have a positive attitude and outlook 


Nice-to-Have Qualifications: 

  • Experience working in a hyper-growth environment 

  • Industry experience in a technology or e-commerce start-up 

At Honey, we are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives. 


We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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