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Marketing Manager - Social Impact in New York at PayPal

Date Posted: 1/23/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As a member of the Consumer Program Marketing team, you will play a pivotal role in developing and executing marketing programs that support and advance PayPal’s Social Innovation agenda. You will be tasked with engaging consumers through relevant, integrated, data-driven cause marketing programs that drive consumer awareness, activation, engagement, and retention. You will execute scaled social impact campaigns that have one integrated voice across multiple channels and teams, and then create marketing playbooks for global localization. PayPal’s Social Innovation efforts build upon our strong sense of commitment and purpose by harnessing and deploying our unique capabilities, resources and expertise to drive positive, lasting social impact through our business. We focus on three key areas: advancing the financial health of people and small businesses; increasing the volume and scale of charitable giving around the world; and, strengthening the communities in which we live and work.


You are consumer-minded in your approach and have strong marketing acumen. You thrive on problem solving and have the talent to be able to identify new opportunities with the potential to have big impact for both PayPal and its partners. You are detail-oriented, great at execution and project management. Also, you are a positive and effective communicator with cross-functional teams and external partners. You must have the ability to succeed in a matrixed organization. You have the experience and a proven track record that are required to develop a strategic marketing plan and flawlessly execute.


  • Conceive and drive execution of marketing programs in support of Social Innovation strategies, plans and priorities, with specific focus on disaster response fundraising, seasonal social impact campaigns, and Cause Product launches.
  • Lead the creative development of campaign strategy, partnering with the internal creative team and agencies, as well as analytics and research teams. This includes developing positioning and message design, segmentation strategy, creative theme and consumer experience.
  • Lead the execution of Global Disaster Fundraising Plan; maintain and update plan as needed.
  • Analyze and interpret consumer engagement data in order to evaluate the effectiveness of messaging and campaigns.
  • Proactively research and identify opportunities to further drive customer engagement campaigns and improve marketing efficiencies.
  • Aid in the execution marketing programs to drive growth across consumer marketing channels including PayPal websites, email, paid search and display, events, partnerships, social media and more.
  • Develop playbooks for global localization of successful US programs.
  • Partner with product teams to optimize site messaging, product enhancements to deepen customer engagement.
  • Stay abreast on competitor activities and industry developments to inform the business. 


  • 8+ years of marketing experience, in best-in-class consumer or financial services brand
    • 5+ years of progressive digital marketing experience required; managing and executing multi-channel marketing (email, social, digital, out of home, web)
    • 5+ years of demonstrating strong project management skills including: conceptualization; analysis; driving alignment; planning resources; managing milestones and objectives and be responsible for overall project, content or campaign success
    • 3+ years in PR and or Communication - CSR programming a plus
  • BA/BS accredited college or university in Marketing, Mass Communications or related discipline; Master’s Degree Preferred
  • Understand customer segmentation and have proven successes in improving acquisition retention and activation of customers.
  • Ability to review metrics on an on-going basis, analyze, draw conclusions and recommend immediate action.
  • Ability to strike a balance between strategic thinking and hands on execution.
  • An “idea person” who generates concepts and has the ability to execute through others.
  • Understanding of the creative process. Experience in constructing strategy and creative briefs, providing feedback and delivering engaging creative with compelling stories.
  • High energy, maturity and leadership with the ability to serve as a unifying force and to position communications discussions at both the strategic and tactical levels.
  • Champion of customer-centric marketing; passion in leveraging data to achieve business outcomes. 
  • Excellent written, verbal and presentation communication skills. 

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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