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Marketing Manager Brand Moments in San Jose at PayPal

Date Posted: 3/9/2021

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 375 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Part of the Integrated Marketing team, the Brand Moments team is accountable for defining the strategy and plan for key brand moments of PayPal’s Core Markets (US, UK, Germany, France, Italy, Spain, Australia), and working closely with creative agencies and core local marketing partners to drive execution of that strategy and plan. We are a small team working across markets and timezones with the aspiration to deliver world class brand marketing that inspires consumers to add PayPal to their consideration set and ultimately drive conversion through strong partnerships with marketing teams through the funnel. Our value proposition to our consumers and our merchant partners extends far beyond that of a payments provider. Our vision is to become an essential to consumers everyday lives by offering new safe, convenient and flexible payment options.

The Senior Marketing Manager role will be at the center of how we deliver on brand moments across Core Markets, and will be a strong partner for marketing teams through the funnel. 

The ideal candidate is a self starter who is not afraid to think outside the box, has a strong understanding of social and media platforms, and someone that knows how to amplify brands through inspiring & engaging marketing ideas with a top eye for creative & really solid analytical chops. You will be well versed in managing cross-functional teams and be able to manage feedback, as well as push back when required. The right person for this role will understand the realm of social commerce and have the ability to leverage all parts of the marketing mix to engage our audience. You will root yourself as a customer champion, as well as act as a US market expert – you are an avid PayPal customer, with a strong understanding of our suite of product offerings and our app.

Key Areas of Responsibilities

  • Translate brand marketing strategy and plans into content that differentiates the brand, creates energy and affection for PayPal and positions PayPal as a champion of consumer financial health and a trusted and safe way to engage in digital financial solutions
  • Manage creative agencies from briefing, providing strong creative guidance and influencing stakeholder buy-in on concepts and manage production with agency
  • Develop playbooks and toolkits, for distribution across core markets to increase efficiency and effectiveness
  • Strong partnership with local marketers, performance teams, and segment teams to execute on our strategy
  • Work closely with analytics team to set up a testing agenda for measuring campaign impact at a brand level and through the funnel, plus creative diagnostic testing to allow optimizations throughout campaigns, and leading end of campaign reporting back to the PayPal business
  • Partner with finance team to manage budget spend to target for brand moments team
  • Keep abreast of marketing industry best practice in regards to channels and creative, and share inspiration with the team
  • Build a good relationship with and keep in regular contact with PayPal International team to share learnings and best practice
  • Become an expert on PayPal products in the US, and be able to act as a US champion when it comes to local market insights and moments.

Relevant Stakeholders (the Who)

  • Local marketers in US, UK, Europe, Australia
  • Segment Marketing
  • Brand Strategy
  • Performance Marketing
  • Marketing Analytics

Experience and Skills (the what)

  • 6-8+ years marketing experience
  • Bachelor’s degree required
  • Equally strong creative eye/analytical thinker, proven discipline in multi-channel marketing to drive brand metrics and measure impact through the funnel
  • Strong understanding of social and media channel best practices
  • Branding, value proposition and messaging experience
  • Campaign development and production experience, including agency management
  • Creative Experience in dissecting and understanding insights and research that drive customer behaviors and outcomes
  • Ability to operate and thrive in an agile environment.
  • Results-driven. Exceptional communicator and influencer.
  • Strong budget management
  • Understanding of the financial services, financial tech and payments industry/eco-sytem a plus.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at



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