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Desktop Support Site Lead, Manila in Manila at PayPal

Date Posted: 2/24/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Manila Site Lead.

L2 Desktop Support Site Lead

PayPal Corporate IT is looking for a Level 2 Desktop Support Site Lead.  This role will be primarily supporting APAC sites (Manilla ) including remote employees as well.  As the Desktop Support Site Lead, you will be responsible for the quality and day-to-day operations of the Level 2 Desktop Support Technicians across APAC.  This may include coaching junior technicians, advanced troubleshooting and coordination with Level 3 teams, and attending meetings for mini-projects based at the site.

You should excel at:

  • Monitoring ticket queues for technicians updates to customers
  • Taking the lead to ensure the technical team is providing world class service to employees; both with walk-up problems and through the ticketing system
  • Attention to detail to run basic metrics of the team
  • Ability to manage mini projects where resources have been defined and execute to plan.  Including:  Office moves, Renovations, various deployments, mass software or hardware upgrades.

You should be a source of knowledge for Junior members on:

  • Image PC’s and MAC’s. (Working knowledge of SCCM and Casper)
  • Basic knowledge of Active Directory Users and Computers (ADUC)
  • Enterprise Chat Clients (Lync, Communicator, Skype for Business)
  • End-User/Client facing configuration of Office 365
  • End-User/Client facing navigation of BOX
  • Support Triage steps to determine User, PC, Network, or Application
  • An absolutely insatiable desire to monitor, update, and manage a ticket queue with the goal of providing timely updates to clients.
  • Network Printer installation / troubleshooting
  • Confidence working with mobile devices (iPad, iPhone, Android)
  • Commitment to care for and update Asset Documentation

3-5 Years of Experience and…

Strong logical thinking, and troubleshooting skills

Technical expertise with Mac and Windows OS

Outstanding customer service skills

Ability to coach junior members in a matrixed management environment

Excellent organizational skills and multi-tasking abilities

Emphasize on task quality (be thorough, detail-oriented, responsible)

Work efficiently and effectively without sacrificing quality

Be a team player with strong communication skills

Always looking for ways to continue to learn in the environment

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.