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Manager, UX Design in San Jose at PayPal

Date Posted: 3/26/2019

Job Snapshot

  • Employee Type:
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As the Manager, UX Design for Enterprise Solutions team, you will serve as a design lead and manager who is responsible for architecting and executing on strategies that support PayPal business customers, from casual sellers to the world’s largest businesses. You will be working on re-imagining new enterprise-grade solutions to make our products even more dependable for our large/enterprise customers, putting ourselves in the best position to continue powering the world’s largest e-commerce and payments applications at a scale few companies can match. The ideal candidate will have orchestrated designs at scale across matrixed, geographically distributed teams, partnered across functions to deliver superior experiences across multiple channels. The successful candidate will lead a team that has passion for designing intuitive applications using iterative and quick prototyping techniques that can be evaluated with end users. He/she will find and develop the world’s best design talent, helping to ensure a world-class, high-performing design organization and have a passion for coaching designers and partners in empathizing with the needs and behaviors of our customers and our business and how to solve for them through design. This individual will thrive in a fast-paced work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication.


  • Manages a team of 3-4 user experience designers and drives best practices in process and methodology.
  • Leads UX efforts across the team, driving discussion and activities, while participating in delivery, planning and coordination efforts.
  • Determines best UX solutions based on customer feedback and business goals and helps to determine overall direction, identifying challenges and adapting as needed based on the context of the solution and customer.
  • Is customer-focused, with experience using design research methods to uncover customer insights.
  • Influence product, design, and engineering executives through storytelling and analytics.
  • Coaches team to present a broad set of potential designs for any project & propose new solutions or optimizes existing ones. Encourages artifact reuse and consistency across team members and projects.
  • Leverages and extends the use of established UX techniques and deliverables.
  • Contributes to the UX community of practice through the adoption of new technologies and methodology.
  • Sets an example and creates opportunities to foster collaborative cross-discipline dynamics. Drives UX team delivery excellence, furthering internal and external UX influence and goals.


  • 6+ years’ experience in User Experience Design + and additional 1-2 years managing direct reports.
  • Bachelor or Master Degree in the study of design including one of the following; Design, Information Architecture, Human Factors or equivalent project/portfolio experience.
  • Experience establishing, leading, and inspiring highly talented and productive user experience teams.
  • Complete UX skill set: workshop facilitation, identifying customer problem statements, problem discovery, solution generation, concept creation, wireframing, testing, synthesis, iteration, prototyping, heuristic evaluation, competitive analysis, customer journey mapping, applying design systems and producing deliverables for development.
  • Proven ability to deliver high-quality results.
  • Experience leading delivery, through feedback, design critique, presentation to program sponsors, planning and coordinating with partners where needed.
  • Thorough knowledge of essential channels and platforms, with experience in mobile, dedicated, web and native solution design.
  • Excellent verbal and written skills.
  • Experience with resources such as product design systems, repositories, and internal communication tools.
  • General awareness of technology mediums (i.e., JavaScript, HTML/CSS) including differences between them.
  • Solid knowledge of story and backlog management tools and resources such as JIRA, Rally.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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