Manager, Technical Ops in San Jose at PayPal

Date Posted: 9/17/2018

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We are helping rethink how we use data at PayPal to fulfill the needs of our customers (both internal and external). We drive creation of delightful, frictionless and complaint payment experiences while maximizing the value of our data. Join the Data Product team at PayPal. In this role you will get an opportunity to define, orchestrate, and enable critical data initiatives across multiple business partners all over PayPal delivering value through the power of data and data driven insights.
As a technical operations manager you would be managing/coordinating all operational, business processes with different teams in the organization and maintain tracking/build reporting working in conjunction with the finance team

Duties Include

  • Manage cadences associated with various projects and initiatives within the organization. Establish review cadences with leadership of the organization. Run weekly syncs with stakeholders at different levels
  • Gather, maintain, analyze, and report data (financial and non-financial performance data) to track the operational effectiveness of the team and to fulfill the financial forecast/budget maintenance obligations
  • Develop and manage budget for programs, enabling judicious management of Opex dollars to ROI
  • Manage the operational processes associated with resource management (including new employee and contractor hiring)
  • The role requires a high degree of relationship management internal and external to the Customer Experience & Technology team. Stakeholders include executives across the enterprise, product management, engineering teams, Finance, the People team (HR) and many others

Skills needed:

  • Highly organized, structured thinker
  • Can operate under ambiguity
  • Ability to consume information from disparate sources and to deliver on operational obligations by putting together proper reporting
  • Strong verbal and written communication skills
  • Passion for improving/re-designing processes
  • Ability to build relationships and manage stakeholders from different domains and conflicting interests

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

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