Manager, Risk Ops Management 2 in Timonium at PayPal

Date Posted: 10/30/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Timonium
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/30/2018
  • Job ID:
    R0036014

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Manager, First Line of Defense (FLOD) Issue Management in the US Consumer Credit First Line of Defense is responsible for the day-to-day management and resolution of incidents, issues and remediations for designated Functional Areas. Specifically this individual will assist in the identification and documentation of Issues as they arise, facilitating detailed root cause analyses identifying key themes and trends in control environment weaknesses, identifying appropriate ownership, developing targeted remediation plans that holistically address root causality, monitoring progress, and validating successful resolution. This individual will ensure coordination and communication of FLOD Issues with their USCC Business Unit leaders, Internal Control Partners, and Second Line of Defense stakeholders as appropriate by documenting these Issues and providing periodic status updates. This position mainly focuses on UK, DE and US business units and will require coordination between EMEA and US teams, Corporate Compliance, Legal, Risk Policy, and Enterprise Risk, Compliance, & Security

  • Contribute to the bidirectional issues management process. In this role, ensure that issue reporting, documentation and SLAs are met in accordance to the appropriate standards.
  • Facilitate PayPal Credit customer remediations. This includes gathering, and analyzing data; collaborating with Legal and Compliance to develop the recovery plan; and partnering with the Reconciliation team to ensure adjustments are applied accurately.
  • Implement Consumer Credit FLOD testing.  This includes coordination with other FLOD teams to prevent duplication of efforts as well as testing gaps;  development and execution of test cases; and, create/deliver stakeholder reporting.
  • Support and facilitate execution action plans: gather updates, assign tasks and identify risks and issues during the impaired period. Collaborate with Credit Operations, Technology, Compliance, Synchrony and other stakeholders as appropriate to remediate impacted customers during impaired period.
  • Support initiatives to evaluate issues across multiple lines of business and product areas, work with the appropriate functional team/Synchrony to document recommendations and follow up on resolution/implementation.
  • Provide periodic updates on project status and escalate issues to senior management and assist in issue resolution.
  • Ensure meetings and critical decision points are clearly documented and communicated.
  • Establish strong partnerships with line of business representatives and technology that will enable the team to meet business objectives.
  • Assist in business case/cost benefit analysis to help in the identification, development and prioritization of data, reporting, and technical projects as outputs of issues management.
  • Manage comprehensive picture of all active files and checks so as to tie against and foot to bank accounts and fund outflows

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0036014

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