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Manager, Resolutions and Protections, in Chennai at PayPal

Date Posted: 5/14/2019

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Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Manager, Resolutions and Protections, Chennai About PayPal: Founded in 1998, PayPal is the world leader in digital payments and at the forefront of online commerce revolution. With over 210 million active customer accounts and footprints in over 200 markets, PayPal is a truly global platform trusted by millions of consumers worldwide. Risk and Operations Management at PayPal: Risk and Operations Management is an integral and critical part of PayPal’s core business model and value proposition. Risk and Ops Management plays an indispensable role in mitigating and managing different kinds of risks associated with a transaction; increasing PayPal margin and striking a fine balance between managing costs while optimizing customer experience.

This role is in the Global Resolutions and Protections team within Risk and Operations Management. Global RnP is a 15-member team responsible for managing the overall policies and processes for PayPal’s post-transaction domain. (Post transaction domain involves managing the end-to-end policies, customer experience, risk management and operations optimization responsibilities when a customer files a dispute on a PayPal payment.)

As part of our team, one of your key goals would be PayPal margin improvement through loss and Opex reduction. You will play a critical role in developing strategies and identifying opportunities needed to deliver the ideal resolution experience to our customers in the most cost effective, sustainable model. You will work closely with key stakeholders in the Business Units for merchant specific solutions as well as Operations and Product teams for implementation and execution of RnP programs and initiatives. You will extensively use data driven insights combined with business knowledge to help drive optimization and customer experience improvement ideas.

You will have the opportunity and challenge to constantly improve and adapt solutions to the fast changing face of online commerce, analyze information and exercise solid judgement to bring it all together to make a tangible difference to PayPal’s business – While the end objectives will be clear, the ways to achieve it will challenge you to constantly innovate and adapt.

If your skill sets match the role, you can be assured of a fulfilling career with overwhelming opportunities to learn, grow and succeed in one of the fastest growing industries in the world and India.

Job Requirements:

  • Master’s degree with 6-8 years of relevant experience (Bachelor’s degree will be considered with commensurate experience)
  • Prior experience in working with large data, analytics tools and experience with statistics, financial concepts is a plus.
  • Strong problem solving skills and an ability to understand, simplify, and communicate complex business concerns.
  • High energy and a desire to work in a result oriented, dynamic, rapid growth global company.
  • Excellent written and verbal communication skills and ability to network with people across the company.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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