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Manager, Reputation Management in San Jose at PayPal

Date Posted: 4/18/2019

Job Snapshot

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 267 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Manager, Reputation Risk Management, with a focus on proactive and reactive media relations.

PayPal’s Reputation Management function is an organizationally critical team at the forefront of protecting and enhancing the company’s reputation.

This role, reporting to the team’s Director of Reputation Management, presents a unique opportunity for someone who possesses a passion for media relations and has experience in corporate communications and reputation management. We are looking for an experienced communications professional who excels at and enjoys media relations.

With a primary focus on proactive and reactive media relations and development of materials including messaging, blogs, etc., this role, an integral position on the team, will provide external communications planning and may support for PayPal’s, Legal, Global Governance, Risk and Compliance teams. This position, which will work cross-functionally with global team members, will also collaborate with PayPal’s People and HR Communications team to develop and manage and assist with external communications to support the Company’s core values of diversity and inclusion.

We are seeking someone who is an organized, multi-tasker that is comfortable working in a fast paced globally matrixed organization. For the right candidate, this role has many opportunities for personal and professional growth.

Top Responsibilities

  • Support the Director in developing and executing proactive and reactive media strategy and response on a range of internal groups on high-profile topics and issues.
  • Lead proactive and reactive communications initiatives relating to key Legal, Global Governance, Risk and Compliance initiatives.  
  • Collaborate with PayPal’s People and HR Communications team to develop and manage external communications programs that will appropriately support the Company’s core values of diversity and inclusion. 
  • Assist Director in proactively identifying and mitigating potential risks/threats to PayPal.
  • Serve as a key member of PayPal’s crisis and issues management team –playing a role in developing of strategy and hands on execution as events unfold.  Help to maintain select company communications plans, protocols, and messaging.
  • Support the Director, as needed, on the issues and crisis response program by tracking crisis events, assisting with monthly metrics, and evaluating new best practices. 


  • Minimum 7 years of agency or in-house experience.
  • A passion for media relations work -- experience serving as a spokesperson and driving media relations strategy and execution – and building relationships.
  • Experience and willingness to pick up the phone and proactively/reactively work complex stories with top tier media.
  • Ability to manage high pressure situations and experience working on top corporate matters such as litigation.  Must have a track record of developing media plans, messaging and related materials under deadline pressure.
  • An excellent writer and communicator who is committed to simple, clear and creative ways of communicating.
  • Ability to synthesize large amounts of data and distill key points clearly, succinctly and quickly.
  • Ability to achieve results in a fast-paced and dynamic environment, often on short deadlines
  • Well versed in social media communications and monitoring, with proven record of using top platforms to analyze data and trends.
  • Ability to think creatively and desire to push past the status quo.  
  • Must be able work independently and without direction as well as collaboratively with colleagues.
  • Sense of humor, patience and positive attitude.
  • Bachelor degree required; advanced degree preferred.
  • Someone with a passion for the PayPal brand and committed our vision of democratizing financial services.
  • Position to be based in San Jose

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.