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Manager, Product Risk Partner in San Jose at PayPal

Date Posted: 1/22/2019

Job Snapshot

  • Employee Type:
  • Location:
    San Jose
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 254 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We are seeking a risk management expert to lead the implementation of PayPal’s Enterprise Risk Management (ERM) framework in the Customer Experience business units. The ERM framework allows PayPal to effectively manage business risk, adhere to required global regulatory requirements and maximize shareholder return. The person we are seeking must be self-motivated and have proven experience influencing, communicating and interacting effectively across all levels of the company, from individual business unit managers to executive management. He or she should have proven ability to build relationships/partnerships and work cross-functionally to drive key decisions and time sensitive deliverable.

  • Controls and Issue Management
    • Partner with the business units to manage all controls and issues
    • Engage cross-functional stakeholders and build relationships at various levels of the organization to effectively identify and manage issues and control deficiencies
    • Document and maintain business processes and corresponding controls
    • Develop appropriate control environment to manage risks within the agreed / set “risk appetite and tolerances”
    • Monitor internal control environment
    • Identify, document and remediate risk and compliance issues in a timely manner
    • Follow change management protocols as they are rolled out for products, initiatives, processes and regulations
    • Manage issues for the BU ensuring all issues are identified, recorded and addressed in timely manner
    • Conduct and perform root cause analysis for issues identified
    • Provide management on status of risk and control environment
    • Address all IA, SOX and regulatory findings that arise in a timely manner
      • Manage and track all issues/findings to ensure appropriate functional stakeholders and business owners are engaged in defining the issues and management plans
      • Provide on-going status tracking and ensure management action plans are closed out in a timely manner
  • Reporting
    • Develop, manage and generate reports/dashboards to provide transparency and visibility to trends, issues and control status for the Customer Experience business units supported
    • Provide analysis and insights to key trends, risks and issues to management
  • Support special projects and initiatives:  special projects vary from strategic initiatives to day-to-day operations.  Support needs will vary by project and will require strong analytical and problem solving skills, excellent written and verbal communications, and ability to multi-task and prioritize effectively.


  • MS/MBA degree or equivalent and 10+ years relevant experience in payment industry, financial services, management consulting firms and/or project management or 12+ years related experience if without MS/MBA degree.

Basic Qualification:

  • 8+ years of experience with Risk Management and/or Issue Management
  • 8+ years of proven experience identifying / evaluating / managing risk and collaborating to drive issue resolution in partnership with key stakeholders

Knowledge, Skills, & Responsibilities:

  • Must be detail-oriented, conscientious, thorough and accurate
  • Must be self-motivated
  • Must be able to step back and analyze at a broader level, while still being detailed oriented, conscientious, thorough and accurate
  • Strong interpersonal skills, diplomacy, and client service oriented attitude and mindset
  • Proven ability to work effectively cross-functionally 
  • Ability to work globally and cross-functionally and lead change in a fast paced environment
  • Proven ability to function well independently as well as in a team
  • Be comfortable in a fast paced and dynamic environment with a high degree of accuracy
  • Comfortable working in a fluid environment where roles and responsibilities are still evolving
  • Proven experience identifying/evaluating/managing risk and collaborating to drive issue resolution in partnership with key stakeholders
  • Good project management and reporting skills
  • Ability to prioritize deliverables and projects to meet timelines efficiently, to adapt to changes in priorities quickly and manage multiple initiatives simultaneously to drive projects to completion and deliver quality materials under tight deadlines
  • Ability to facilitate group discussions and run meetings
  • Ability to handle multiple projects under pressure
  • Well-developed sense of urgency and follow through
  • Ability to resolve complex issues and settle disputes equitably
  • Ability to determine when to escalate to management and identify the right stakeholders for decision making
  • Excellent written, oral and presentation skills with a strong ability to clearly communicate via PowerPoint documents and present information to all levels
  • Proficient with tools such as Power Point, Microsoft Project, MS Word, Excel, Access and Visio
  • Some travel may be required

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.



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